Well I am a customer, and I did log a fault as I could not reach websites such as ascent and idg. I know that the TC tech guys were doing a lot of work in the background trying to sort out a work around to the business decision. The other side of this little coin that you don't mention JSR, is that if your boss ( Sean Weeks ) did not run around abusing the crap out of all your suppliers and constantly sicking Lawyers on them I doubt there would be a problem. While things are friendly and low key things like mutual peering work fine. But when your MD abuses, threatens and doesn't pay on time you can't expect the good will to last. -----Original Message----- From: J S Russell [mailto:jsr(a)jsr.com] Sent: Wednesday, 26 November 2003 7:23 a.m. To: Neil Gardner Cc: nznog(a)list.waikato.ac.nz Subject: RE: [nznog] Irked with TelstraClear Importance: High On Tue, 25 Nov 2003, Neil Gardner wrote:

JSR, Do you have any numbers or names of people that this sort of (justified, and for gosh sake, please be polite when doing it) enquiry would be best directed towards?

Personally, were I a TelstraClear customer, I would be inclined to treat it as a fault, yes. And I would guess that fault reports should be sent though normal account management channels. JSR -- John S Russell | Big Geek | Doing geek stuff.