I've been trying for months now to get our mail server white listed. Unfortunately if people want email, they need to get away from xtra. Cheers -----Original Message----- From: Don Gould [mailto:don(a)bowenvale.co.nz] Sent: Wednesday, November 28, 2007 5:36 PM To: nznog(a)list.waikato.ac.nz Subject: [nznog] Xtra Mail Admin Contact Off List re White List If any one knows how I get babyonthemove.co.nz white listed with Xtra's email system could they please contact me. At present the 25 franchises who have broadband accounts with Xtra are finding that email forwarded to their @xtra.co.nz account is going missing. We have set up their addresses so that the email is forwarded automatically to their relivant xtra account. If others have tried this sort of thing and discovered that you just can't do it this way then I'd like to know. eg. east.chch(a)babyonthemove.co.nz --> whatever(a)xtra.co.nz west.chch(a)babyonthemove.co.nz --> whoever(a)xtra.co.nz We did this because we didn't want to have to explain to each franchise holder how to set up Outlook or Thunderbird to retrieve mail from the the babyonthemove.co.nz mail server. WHY THIS LIST/NOT THIS LIST PLEASE! I've already rung level 1 support. The first person I spoke to told me "you're not with us", after she's asked me for my phone number, despite my explaining who I was and why I was calling. To her credit she did not cut me off, she put me through to a broadband helpdesk person who did not know what a 'white list' was. He also didn't cut me off, and put me though to a person who did at least know what a white list is. He referred me to http://xtra.co.nz/help/0,,4155-7793692,00.html which referred me to http://help.yahoo.com/l/us/yahoo/mail/yahoomail/postmaster/bulk.html which I filled out. It then sent me a 1200 word email about spam. That was the point I felt I'd read enough, talked to enough people who were clearly not in control of the situation and wanted to speak to a person who has actually been through this process and can tell me if I'm chasing my tail or actually in the right direction. Or, do I have to simply bite the bullet and make everyone set up mail readers? Cheers Don -- Don Gould 2/59 Peverel Street, Riccarton, Christchurch, New Zealand Phone: +64 3 348 7235 - Mobile: +64 21 114 0699 www.thinkdesignprint.co.nz _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

I recall the last somewhat lengthy thread on this topic ending in "change ISPs". Regards, Gerard On 28/11/2007 5:35 p.m., Don Gould wrote:

If any one knows how I get babyonthemove.co.nz white listed with Xtra's email system could they please contact me.