The last thing we need is spam following spam. It should be enough now for you to tell your support staff to alert customers to this appology when they call up. NZNOG is not the place for any further discussion on this matter, which does not have DIRECT network operation content. Feel free to take this offline though Dean On Mon, Oct 29, 2001 at 05:13:20PM +1300, Steve Phillips wrote:

At 16:50 29/10/2001, Philip Hunt wrote:

...

To the NZ Internet Community & NOG Members:

As you know, Strongnet sent an email on Friday afternoon to clients of Asia Online who have ".nz" domain names. The contact information used was not retrieved from the Domainz database. In fact, the information was compiled from a zone transfer several months ago. I realise that the email has upset some people, and on behalf of Strongnet I would like to sincerely apologise to those people.

I can assure you that Strongnet will not make this type of mistake again.

is this the same e-mail you will send to the people you disturbed directly ? ie - our existing customer base ? the ones that rang us up concerned by your actions and asking us to take action against this happening again ?

as has been pointed out, NZ-NOG is simply a group of network operators and interested parties, the people that were affected by this are our customers, our perspective buyers and the employee's of Asia Online NZ Ltd.

I would request that you send all these parties your apology. (it may also behove you to send the appology to the media groups such as aardvark that have printed articles about your actions.)

...

Regards, Philip Hunt Strongnet Limited

-- Steve Systems Admin, Asia Online (NZ)

--------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog

To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog

On Tue, Oct 30, 2001 at 06:22:09AM +1300, Steve Phillips wrote:

At 17:48 29/10/01 +1300, you wrote:

...

The last thing we need is spam following spam.

A Mass Mailout containing an apology would not be considered UCE as it has no commercial content

Spam does not have to be defined only in terms of commercial content. I would expect action from you regardless of whether a client of yours was sending me an offer to buy something or 30k of random data.

...

It should be enough now for you to tell your support staff to alert customers to this appology when they call up.

"By the way, Phil apologises, just remember that when you all loose yer jobs on Wednesday and don't forget that this will give you a warm fluffy feeling inside after the buyer has decided not to buy due to the customer migrations.."

/me shakes head and sighs. It's not meant to give them a warm fuzzy feeling. I suspect that their fate is already decided regardless of what spam goes out. But here is an interesting point. If Phil mails out to all of your customers again, then that is another time that they will see the name Strongnet. This time they will be seeing it with a nice warm fuzzy email. Marketting and Branding are strange beasts, but if I were you I would not want your customer base seeing the name Strongnet again. Let the ones who ignored the first email go on ignoring it. And the ones who are angry enough to call, well then offer to mail them a cut down copy of phils appology branded with AONZ all over it. Much better.

...

NZNOG is not the place for any further discussion on this matter, which does not have DIRECT network operation content.

There are many things that are posted to NZ-NOG, some far more off topic than this, phil posted to the list, why am I not allowed to send a response to the list ?

So youre entire argument here is "Awwwwww but Phil's Mom lets HIM post to the list!!!" This topic has caused alot of traffic to the list and it seems now to have exhausted it's usefulness to the community as a whole. I'm sure that there are still issues for a small number of people, but thats not what this list is for. He posted an apology to the list - If you have issues with how he posted that appology, then surely you should take that up with him directly. I will not be hypocritical here. This is the last email you will see from me (That does not have technical content) on this topic. Dean --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog