On 24/07/2017 4:31 p.m., Michael Fincham wrote:

On 24/07/2017 4:14 PM, "David Maclagan" wrote:

...

Talking to a firie contact, they're under the impression that the platform's been EoLed for everyone other than the firies. So that could be the issue? Yes, I'm aware of this. It is not relevant to the issue today, the system that has fallen over is supposed to be still working for us.

Looks like Spark is looking in to things now, though :)

As I understand it the network 'as a going concern' has transferred ownership to Fire and Emergency (formerly NZFS, now known as Fire and Emergency as of 1 July) from Spark (also as of 1 July), but Spark are running it. Ref http://www.scoop.co.nz/stories/AK1611/S00807/spark-nz-fire-service-to-create... and also a Google Cache of a page on Sparks' site listing alternatives to paging during the transitional period: http://ow.ly/CWDf30dQZ2H from which the following is a quote: "New Zealand Fire Service has entered into a contract with Spark to establish a new private paging service from 1 July 2017. New Zealand Fire Service will make this private service available to critical emergency services, health boards and other customers for whom paging is business critical." Those people who were customers of the network under Spark were contacted (or at least, my employer were) and if interest in continuing to use paging was expressed, a quote supplied based on Spark on-selling the service on behalf of Fire. In our case that quote was going to substantially increase our costs, so we used the time to transition away from paging to another solution. I'm inferring based on what i'm hearing (so, third hand information) that there may be components of the wider service (so not so much the core paging service, or perhaps the bits that Fire themselves use, but other bits around the outside) that weren't included in the service transition and that there may well be things now that're in limbo in terms of ownership and maintenance (nevermind ongoing support). I see two scenarios as a result - People who for whatever reason weren't aware of the changes and/or their ramifications, and now are broken - People who continued the service arrangement but are dependent on aspects of the servie that were overlooked in the transition, or perhaps fit into the 'best efforts' category and are now in limbo in terms of whether they'll be looked after. I always had concerns about the way in which some of the 'best efforts' components were supported even when Spark owned everything end-to-end so I wish I could say i'm surprised. Mark. PS: All strictly personal opinions etc etc.