TCL -> Callplus/Slingshot issues

Steve Biddle

18 Apr 2007 18 Apr '07

6:46 a.m.

All day yesterday I was unable to see any of the Callplus/Slingshot network from my TCL cable connection (obviously due to the Telecom problems). This issue was resolved last night but is now occuring again. I've given up trying to ring the TCL helpdesk (wait times listed as 90 mins despite no known network issues) so am at least hoping somebody reading this may be able to look into the issue if they're not already. All other internet sites from TCL are working fine so it appears to be some sort of routing issue somewhere..

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Ian McDonald

18 Apr 18 Apr

7:01 a.m.

On 4/19/07, Steve Biddle wrote:

...

All day yesterday I was unable to see any of the Callplus/Slingshot network from my TCL cable connection (obviously due to the Telecom problems). This issue was resolved last night but is now occuring again. I've given up trying to ring the TCL helpdesk (wait times listed as 90 mins despite no known network issues) so am at least hoping somebody reading this may be able to look into the issue if they're not already. All other internet sites from TCL are working fine so it appears to be some sort of routing issue somewhere..

No. If you read this list yesterday or checked Computerworld you'd have seen TCL had some issues on their core network at the same time. Unfortunate co-incidence (presuming one didn't cause the other). -- Web: http://wand.net.nz/~iam4/ Blog: http://iansblog.jandi.co.nz WAND Network Research Group

Stephen Farrar - Digiweb NZ

8:09 a.m.

Yeah, we've had a bunch of slingshot customers calling saying they can't get to us (we're on TelstraClear). Seems they've got similar issues to the ones experienced yesterday, whereby peering between slingshot and TelstraClear is broken. Had someone a while ago say it was alright again now though, can anyone on slingshot confirm (a quick trip to our home page should confirm if it is). Cheers, Stephen Ian McDonald wrote:

...

On 4/19/07, Steve Biddle wrote:

...
All day yesterday I was unable to see any of the Callplus/Slingshot network from my TCL cable connection (obviously due to the Telecom problems). This issue was resolved last night but is now occuring again. I've given up trying to ring the TCL helpdesk (wait times listed as 90 mins despite no known network issues) so am at least hoping somebody reading this may be able to look into the issue if they're not already. All other internet sites from TCL are working fine so it appears to be some sort of routing issue somewhere..

No. If you read this list yesterday or checked Computerworld you'd have seen TCL had some issues on their core network at the same time. Unfortunate co-incidence (presuming one didn't cause the other).

-- _________________________________________ http://www.digiweb.co.nz Webhosting, Dedicated Servers, E-commerce Phone: (64 3) 351 6713 Fax: (64 3) 351 6705 Free: 0800 DIGIWEB (0800 344-493) Email: stephen(a)digiweb.co.nz PLEASE NOTE: The information contained in this email message and any attached files may be confidential and subject to privilege. The views expressed may not necessarily be the official view of Digiweb New Zealand Limited. All technical advice and opinions are offered on a 'no-liability' basis. If you are not the intended recipient, you are notified that any use, disclosure or copying of this email is unauthorised. If you have received this email in error, please notify us immediately by reply email and delete the original. Thank you.

Jean-Francois Pirus

8:23 a.m.

Looks like the TCL -> Callplus/Slingshot issue has been fixed.

...

Had someone a while ago say it was alright again now though, can anyone on slingshot confirm (a quick trip to our home page should confirm if it is).

Your home page (www.digiweb.co.nz) works fine from an Auckland based Slingshot DSL. traceroute to www.digiweb.co.nz (202.174.112.70), 30 hops max, 46 byte packets 1 router (192.168.1.1) 0.315 ms 0.362 ms 0.486 ms 2 p70.cpiak1-l7.tranzpeer.net (202.180.82.70) 124.272 ms 75.844 ms 71.675 ms 3 p69.pool-82.callplus.net.nz (202.180.82.69) 69.676 ms 78.886 ms 102.437 ms 4 202-180-95-61.callplus.net.nz (202.180.95.61) 74.426 ms 74.719 ms 77.826 ms 5 202.180.64.73 (202.180.64.73) 76.807 ms 70.646 ms 72.400 ms 6 at-0-2-1-200.akcr8.global-gateway.net.nz (202.50.116.197) 79.292 ms 79.559 ms 77.782 ms 7 g1-0-0-4.akpr1.global-gateway.net.nz (210.55.202.52) 76.331 ms 95.076 ms 73.952 ms 8 g1-0-0-906.u11.telstraclear.net (203.98.18.65) 103.905 ms 124.461 ms 81.064 ms 9 jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz (218.101.61.14) 78.799 ms 75.839 ms 94.057 ms 10 218.101.61.8 (218.101.61.8) 81.819 ms 75.256 ms 76.276 ms 11 218.101.61.70 (218.101.61.70) 103.461 ms 98.958 ms 96.318 ms 12 203.97.10.130 (203.97.10.130) 95.095 ms 128.945 ms 97.806 ms 13 * -- ------------------------------------------------------------------------ Jean-Francois Pirus Senior Software Engineer Phone (+64-9) 358 2081 Clearfield Software Ltd Fax (+64-9) 358 2083 4th Floor 8-10 Whitaker Place Mob (+64-21) 640 779 P O Box 3901 Auckland, New Zealand ------------------------------------------------------------------------

Brian Willicott

8:39 a.m.

Confirmed working a-ok... And I'm sitting in the NOC at ss ;) Brian Willicott Operations Support Direct: +64 9 9196234 Mobile: +64 21367656 Fax: +64 9 9196235 This message and any attachments contain privileged and confidential information. If you are not the intended recipient of this message, you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify the sender immediately via email and then destroy this message and any attachments. -----Original Message----- From: Stephen Farrar - Digiweb NZ [mailto:stephen(a)digiweb.net.nz] Sent: Thursday, April 19, 2007 1:10 PM To: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] TCL -> Callplus/Slingshot issues Yeah, we've had a bunch of slingshot customers calling saying they can't get to us (we're on TelstraClear). Seems they've got similar issues to the ones experienced yesterday, whereby peering between slingshot and TelstraClear is broken. Had someone a while ago say it was alright again now though, can anyone on slingshot confirm (a quick trip to our home page should confirm if it is). Cheers, Stephen Ian McDonald wrote:

...

On 4/19/07, Steve Biddle wrote:

...
All day yesterday I was unable to see any of the Callplus/Slingshot network from my TCL cable connection (obviously due to the Telecom problems). This issue was resolved last night but is now occuring again. I've given up trying to ring the TCL helpdesk (wait times listed as 90 mins despite no known network issues) so am at least hoping somebody reading this may be able to look into the issue if they're not already. All other internet sites from TCL are working fine so it appears to be some sort of routing issue somewhere..

No. If you read this list yesterday or checked Computerworld you'd have seen TCL had some issues on their core network at the same time. Unfortunate co-incidence (presuming one didn't cause the other).

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participants (5)

Brian Willicott
Ian McDonald
Jean-Francois Pirus
Stephen Farrar - Digiweb NZ
Steve Biddle