Unable to reach anything but orcon servers on bitstream
Hi Folks, Following email came to the WellyLUG list and I though the situation might be of interest to the NOG community. Given that Telecom is *the* provider of DSL, and bitstream is *the* unbundled option, issues in switching over customers should be paid close attention to! The customer affected now believes the issue to be related to a profile not being set to the right authentication server. Is anyone else out there successfully using unbundled DSL? How can we find out how many Bitstream customers there are? Cheers, Jon -----Original Message----- From: wellylug-admin(a)lists.wellylug.org.nz [mailto:wellylug-admin(a)lists.wellylug.org.nz] On Behalf Of Simon . Sent: Thursday, 25 November 2004 9:35 a.m. To: wellylug(a)lists.wellylug.org.nz Subject: [wellylug] (OT) Unable to reach anything but orcon servers on bitstream My apologies for the non-linux nature of this post. I think I'm hooked up with Bitstream at home now... I'm not 100% sure, and if you've been waiting for over a month like I have, you'd be sceptical too. My internet connection was severed at about 15:30 on Tuesday, and my ADSL router would only synchronise, but was unable to send ATM packets. This changed when I came home last night, and now I'm able to send ATM packets, yet I'm not able to access anything but orcon servers. Below is an email I've sent to orcon, but their helpdesk is insanely understaffed at the moment. The email has been edited to protect the innocent. If anyone can let me know what the problem might be? I have a feeling my account isnt set up properly on the gateway server, and wont let me access anything further. If I try a traceroute to google, it gets as far as the gateway, and then no further. Cheers, Simon Antliff ---------- Forwarded message ---------- Date: Wed, 24 Nov 2004 18:58:31 +1300 (NZDT) From: Simon Antliff <REMOVED> To: support(a)orcon.net.nz Subject: Unable to reach anything other than DNS/mail server Hello, I rang the Helpdesk yesterday, and left a message regarding my ADSL connection not being able to send anything over ATM. I havent heard back about this. Well, this afternoon I find that I am now able to properly connect my ADSL router to the ISP and my routers diagnostic tests all come back as a pass. I assume that I have been moved to Bitstream, since I now connect at a lower rate than before (320 now, versus 2000 yesterday). However, I cannot access anything outside of Orcon, such as google.com. Pinging google reveals that it is unreachable. So is anything else, other than 219.88.240-246.XXX and I can also ping 210.55.12.1 and 210.55.12.2 which I'm using as DNS servers. The gateway that I'm using (was assigned by DHCP) is 219.88.242.171 I am able to use email, since smtp.orcon.net.nz is 219.88.242.10. If I try to ping www.orcon.net.nz I get the following:
From www.orcon.net.nz (219.88.241.90) icmp_seq=1 Dest Unreachable, Bad Code: 10
Here is a tcptraceroute log for www.orcon.net.nz: Tracing the path to www.orcon.net.nz (219.88.241.90) on TCP port 80, 30 hops max 1 192.168.0.1 (192.168.0.1) 72.818 ms 71.805 ms 71.999 ms 2 219.88.242.171 (219.88.242.171) 72.126 ms 71.482 ms 72.079 ms 3 fe-colocation-core.nct.orcon.net.nz (219.88.242.244) 71.774 ms 71.445 ms 69.920 ms 4 www.orcon.net.nz (219.88.241.90) [open] 73.935 ms 73.450 ms 75.942 ms Please let me know if you need any more information. --- contact info snipped --- Cheers, Simon. ---- End of message --- _________________________________________________________________ Need more speed? Get Xtra JetStream @ http://xtra.co.nz/jetstream -- Wellington Linux Users Group Mailing List: wellylug(a)lists.wellylug.org.nz To Leave: http://lists.wellylug.org.nz/mailman/listinfo/wellylug
You're right. It's off topic. However, I've had exactly the same thing for two days now. I'm hoping that once Orcon fix their mail servers then they might get around to fixing my ADSL connection :) On 25/11/2004, at 3:36 PM, Jonathan Brewer wrote:
Hi Folks,
Following email came to the WellyLUG list and I though the situation might be of interest to the NOG community. Given that Telecom is *the* provider of DSL, and bitstream is *the* unbundled option, issues in switching over customers should be paid close attention to!
The customer affected now believes the issue to be related to a profile not being set to the right authentication server.
Is anyone else out there successfully using unbundled DSL? How can we find out how many Bitstream customers there are?
Cheers,
Jon
-----Original Message----- From: wellylug-admin(a)lists.wellylug.org.nz [mailto:wellylug-admin(a)lists.wellylug.org.nz] On Behalf Of Simon . Sent: Thursday, 25 November 2004 9:35 a.m. To: wellylug(a)lists.wellylug.org.nz Subject: [wellylug] (OT) Unable to reach anything but orcon servers on bitstream
My apologies for the non-linux nature of this post.
I think I'm hooked up with Bitstream at home now... I'm not 100% sure, and if you've been waiting for over a month like I have, you'd be sceptical too. My internet connection was severed at about 15:30 on Tuesday, and my ADSL router would only synchronise, but was unable to send ATM packets.
This changed when I came home last night, and now I'm able to send ATM packets, yet I'm not able to access anything but orcon servers.
Below is an email I've sent to orcon, but their helpdesk is insanely understaffed at the moment. The email has been edited to protect the innocent.
If anyone can let me know what the problem might be? I have a feeling my
account isnt set up properly on the gateway server, and wont let me access anything further.
If I try a traceroute to google, it gets as far as the gateway, and then no further.
Cheers, Simon Antliff
---------- Forwarded message ---------- Date: Wed, 24 Nov 2004 18:58:31 +1300 (NZDT) From: Simon Antliff <REMOVED> To: support(a)orcon.net.nz Subject: Unable to reach anything other than DNS/mail server
Hello,
I rang the Helpdesk yesterday, and left a message regarding my ADSL connection not being able to send anything over ATM. I havent heard back about this.
Well, this afternoon I find that I am now able to properly connect my ADSL router to the ISP and my routers diagnostic tests all come back as a pass.
I assume that I have been moved to Bitstream, since I now connect at a lower rate than before (320 now, versus 2000 yesterday).
However, I cannot access anything outside of Orcon, such as google.com. Pinging google reveals that it is unreachable. So is anything else, other than 219.88.240-246.XXX and I can also ping 210.55.12.1 and 210.55.12.2 which I'm using as DNS servers.
The gateway that I'm using (was assigned by DHCP) is 219.88.242.171
I am able to use email, since smtp.orcon.net.nz is 219.88.242.10.
If I try to ping www.orcon.net.nz I get the following:
From www.orcon.net.nz (219.88.241.90) icmp_seq=1 Dest Unreachable, Bad Code: 10
Here is a tcptraceroute log for www.orcon.net.nz:
Tracing the path to www.orcon.net.nz (219.88.241.90) on TCP port 80, 30 hops max 1 192.168.0.1 (192.168.0.1) 72.818 ms 71.805 ms 71.999 ms 2 219.88.242.171 (219.88.242.171) 72.126 ms 71.482 ms 72.079 ms 3 fe-colocation-core.nct.orcon.net.nz (219.88.242.244) 71.774 ms 71.445 ms 69.920 ms 4 www.orcon.net.nz (219.88.241.90) [open] 73.935 ms 73.450 ms 75.942 ms
Please let me know if you need any more information.
--- contact info snipped ---
Cheers, Simon.
---- End of message ---
_________________________________________________________________ Need more speed? Get Xtra JetStream @ http://xtra.co.nz/jetstream
-- Wellington Linux Users Group Mailing List: wellylug(a)lists.wellylug.org.nz To Leave: http://lists.wellylug.org.nz/mailman/listinfo/wellylug
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
participants (2)
-
James Tyson -
Jonathan Brewer