Hi Team, I'm doing some legwork in aid of my presentation at NZNOG06 Conference. If the reader is what you might call 'Helpdesk' and would be interested in answering a brief questionaire about your job, please drop me an email off list. All information collected will be used in aid of the presentation, noones details will be disclosed to anyone else, it'll remain anonymous, etc. I'm particularly after perspective from those who work in tech support, either for ISPs or larger companies. I may have something for 'NOC type people' at a later stage, too. Thanks for your help Mark.