We have a customer experiencing problems since around mid-day Friday with their Auckland site talking to their Christchurch site via TCL on net DSL. The problem appears to be with the AKL site that can also not reach a number of our other DSL fed TCL customers in CHC, yet all other internet access appears to be fine. Whilst we have a TCL tech visiting the ALK site (some time), I'm interested if anyone else has encountered similar issues? Also if someone in ALK on TCL on net DSL could reply with a trace to 203.97.49.85 id appreciate this. Cheers, Russell Tester ServerWorks Ltd
On 14/05/2007, at 2:37 PM, Russell Tester wrote:
We have a customer experiencing problems since around mid-day Friday with their Auckland site talking to their Christchurch site via TCL on net DSL.
The problem appears to be with the AKL site that can also not reach a number of our other DSL fed TCL customers in CHC, yet all other internet access appears to be fine.
Whilst we have a TCL tech visiting the ALK site (some time), I’m interested if anyone else has encountered similar issues?
Also if someone in ALK on TCL on net DSL could reply with a trace to 203.97.49.85 id appreciate this.
This sounds like a customer fault - you'd be best to ask your ISP/ whatever if other customers are experiencing these problems. I think we'd have lots of problems if everyone started asking about faults on NZNOG, and throwing a "I'm interested in others are experiencing this" to legitimise it. BTW - What do TCL and TCNZ and TNZ mean to people? To me, TCL = TelstraClear Limited, and TCNZ and TNZ mean Telecom NZ. Some people say TCNZ = TelstraClear NZ. Some people say TCL = Telecom Limited. It's all very confusing. I recommend that people state what they mean when posting. -- Nathan Ward
On 14/05/2007, at 3:17 PM, Nathan Ward wrote:
I think we'd have lots of problems if everyone started asking about faults on NZNOG, and throwing a "I'm interested in others are experiencing this" to legitimise it.
I totally botched that up, let's try again: I think we'd have lots of problems if everyone started asking about customer faults on NZNOG, and throwing in "I'm interested in finding out if others are experiencing this" to legitimise it. -- Nathan Ward
Actually I believe this to be a rather legitimate query, upon reporting this to the Telstra Clear helpdesk we had to jump through a number of hoops to actually get someone to listen, even then they were trying to blame the customers modem, after much convincing they decided to escalate the fault and several hours later have reported back (with sincere apologies) that there is or was a routing issue affecting their network and not isolated to any one customer. Where I find value in this list is being able to identify network issues that others may be experiencing in order to relieve pressure from a perceived fault. I also think no reply is better than an unhelpful one. Cheers --Russell -----Original Message----- From: Nathan Ward [mailto:nznog(a)daork.net] Sent: Monday, 14 May 2007 3:17 p.m. To: nznog Subject: Re: [nznog] TelstraClear DSL AKL-CHC On 14/05/2007, at 2:37 PM, Russell Tester wrote:
We have a customer experiencing problems since around mid-day Friday with their Auckland site talking to their Christchurch site via TCL on net DSL.
The problem appears to be with the AKL site that can also not reach a number of our other DSL fed TCL customers in CHC, yet all other internet access appears to be fine.
Whilst we have a TCL tech visiting the ALK site (some time), I'm interested if anyone else has encountered similar issues?
Also if someone in ALK on TCL on net DSL could reply with a trace to 203.97.49.85 id appreciate this.
This sounds like a customer fault - you'd be best to ask your ISP/ whatever if other customers are experiencing these problems. I think we'd have lots of problems if everyone started asking about faults on NZNOG, and throwing a "I'm interested in others are experiencing this" to legitimise it. BTW - What do TCL and TCNZ and TNZ mean to people? To me, TCL = TelstraClear Limited, and TCNZ and TNZ mean Telecom NZ. Some people say TCNZ = TelstraClear NZ. Some people say TCL = Telecom Limited. It's all very confusing. I recommend that people state what they mean when posting. -- Nathan Ward _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
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Nathan Ward -
Russell Tester