Vector, did you try turning it off and then on again
That usually fixes things.... Did anyone else find if appalling that Vector advised that the issue would be resolved on Monday .. And that it took over 9 hours to resolve? (It has not been mentioned here but I assume everyone knows what I am rambling about)
On Mon, Jun 30, 2008 at 11:16:28AM +1200, Chris Hodgetts wrote:
That usually fixes things....
Did anyone else find if appalling that Vector advised that the issue would be resolved on Monday ..
And that it took over 9 hours to resolve?
Vector used to have good technical support mostly from the friendly Dave Ericson. They changed their support company a couple of months ago. I would say that this is a lesson that not all support services are equal and you can't just pick the cheapest option. Regards, RH.
I believe they tried, and it didn't work either...
I think that many people made assumptions regarding the Vector
network, and unfortunately those assumptions turned out to be
completely unrealistic.
What worries me much more the then technological shortcomings of the
network is lack of processes (or perhaps unsuccessful implementation?)
that would help the customers to understand what's going on and when
it's going to be fixed. Technical problems can be fixed with money,
lack of care and lack of ownership - not easily.
Updates 4h into the problem saying - no ETA and about 2h later - it
will be fixed tomorrow are just not enough. The fact that it was
virtually impossible to get hold of anyone that actually had a clue is
not something that an average business is willing to accept.
I wonder if we will see a root cause analysis for this one.
kind regards
Pshem
2008/6/30 Chris Hodgetts
That usually fixes things....
Did anyone else find if appalling that Vector advised that the issue would be resolved on Monday ..
And that it took over 9 hours to resolve?
(It has not been mentioned here but I assume everyone knows what I am rambling about)
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... no... not everyone here is going to know... some clarity might be good Chris, not everyone here is from the same social circle / customer community / part of the world... On Mon, 30 Jun 2008, Chris Hodgetts wrote:
That usually fixes things....
Did anyone else find if appalling that Vector advised that the issue would be resolved on Monday ..
And that it took over 9 hours to resolve?
(It has not been mentioned here but I assume everyone knows what I am rambling about)
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
participants (4)
-
Chris Hodgetts -
Mark Foster -
Pshem Kowalczyk -
Richard Haakma