David, Ive forwarded this to the on-call business technician just in case... Usually the helpdesk would be the first point of call as if there are any known issues theyd have the details, and they can escalate should it be more significant. Of course NOC members who monitor this list could be a useful back door. :P Cheers, Mark. (Disclaimer: Opinions are mine and mine alone and don't represent my employer or any companies associated with that employer) On Mon, 10 Mar 2003, David Mill wrote:

Hi,

At the moment there seems to be severe packet loss when an Xtra dial-up customer (maybe other types of customers) connects to a TelstraClear connection. 20 - 40 % packet loss that is. It may also be a problem when an Xtra customer is connecting to other networks, I do not believe it is TelstraClear specific.

Traceroute details (sorry if this doesn't look any good in plain text):

merlin.inspire.net.nz Mon Mar 10 19:17:57 2003 Keys: D - Display mode R - Restart statistics Q - Quit

Packets Pings Hostname %Loss Rcv Snt Last Best Avg Worst Y1. 203-79-89-47.inspire.net.nz 0% 71 71 0 0 0 2 2. g9-0-972.u21.tar.telstraclear.net 0% 71 71 5 4 6 91 3. 210-55-41-1.citylink.xtra.co.nz 0% 71 71 5 4 5 9 4. a9-0-0-3.XTRAK2-B1.xtra.co.nz 36% 46 71 83 37 47 83 5. v60.XTRAK1-B1.xtra.co.nz 43% 41 71 55 33 46 57 6. f5-0.ipa1-r16-5.xtra.co.nz 45% 39 71 47 33 51 96 7. 192.168.244.6 38% 44 71 63 49 72 100 8. 192.168.246.14 39% 43 71 116 47 74 116 9. 210-55-45-165.dialup.xtra.co.nz 31% 48 70 175 149 172 275

Can anyone on this list take a look at this, or point in the direction of the right person / phone number at Xtra to contact?

Regards,

David Mill

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