Problem with Telstra DNS

We are serving some of our static web content off a different domain to main site - static.radionz.net.nz. The main site is at www.radionz.co.nz Some TelstraClear customers cannot access this address at all, meaning they don't get any images or style sheets. We have two complaints from businesses now as well as a few residential complaints. Doing a dig on my own Paradise/Telstra cable connection at home returns the correct information. I am asking this on the list because the Telstra help desk would not accept the fault because we do not have a residential account that has the fault. Can people with TCL connections please send me a dig (off list) It'd be great if someone from Telstra could also contact me. regards, Richard Hulse

Are the people complaining about it using a third party DNS (OpenDNS for example)? Are you hosting with ICONZ? Or are you using a CDN? Mauricio Freitas http://www.geekzone.co.nz http://www.geekzone.co.nz/freitasm http://www.twitter.com/freitasm -----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Richard Hulse Sent: Friday, 21 August 2009 12:36 p.m. To: nznog <nznog(a)list.waikato.ac.nz Subject: [nznog] Problem with Telstra DNS We are serving some of our static web content off a different domain to main site - static.radionz.net.nz. The main site is at www.radionz.co.nz Some TelstraClear customers cannot access this address at all, meaning they don't get any images or style sheets. We have two complaints from businesses now as well as a few residential complaints. Doing a dig on my own Paradise/Telstra cable connection at home returns the correct information. I am asking this on the list because the Telstra help desk would not accept the fault because we do not have a residential account that has the fault. Can people with TCL connections please send me a dig (off list) It'd be great if someone from Telstra could also contact me. regards, Richard Hulse _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
participants (2)
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Mauricio Freitas
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Richard Hulse