Transfering DNS from other ISP's and other services - opinions needed.
Good afternoon all. I have recently 'acquired' (transferred) a domain from one isp to one i work for. From this transfer, a few problems arose - which where quite possibly (probably) due to my ignorance but i wanted to ask the list's advice/opinion. when i transferred the domain/zone, the other ISP canceled the email accounts also. My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here. Thanks for any advice/answers.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
Most ISP's and Hosting companies try to keep everything under the
same roof. Otherwise it becomes a managing nightmare.
If a client is switching to another ISP, the 1st notice you usually get
is the domain shifting. So it's hard to tell if everything is moving
or just part of it.
So unless you discuss beforehand that's faily standard practice.
jfp.
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Jean-Francois Pirus
On Wed, Sep 03, 2003 at 02:42:55PM +1200, jfp wrote:
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
Most ISP's and Hosting companies try to keep everything under the same roof. Otherwise it becomes a managing nightmare.
Not just a management nightmare.. 99% of Internet users don't understand how DNS domain names work.. explaining to you customers that when they change to another DNS/mail/web hosting provider they are not changing how they access the Internet is a non-trivial task. Especially if something convinently breaks at the same time for an unrelated reason. Nathan Ward Disclaimer: 99% is pulled solely from my arse. It is an incorrect statistic.
At 02:30 p.m. 3/09/2003, Gavin Legge [Invincible Technologies Limited] wrote:
I have recently 'acquired' (transferred) a domain from one isp to one i work for.
From this transfer, a few problems arose - which where quite possibly (probably) due to my ignorance but i wanted to ask the list's advice/opinion.
when i transferred the domain/zone, the other ISP canceled the email accounts also.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
I once had a client that this happened to. We had assumed she'd be able to check the 'old' mailbox for a few days after the domain was shifted, and then let her old ISP know she wanted to close the account when everything was completed, but as soon as the domain transfer was done, the mailboxes (and webmail, and addressbook in webmail) with the old ISP were deleted automatically. She lost a couple of years worth of email and all her customers addresses, just because she didn't know the ISP would delete the mailbox as soon as the domain was shifted away :( Claire
On Wed, Sep 03, 2003 at 03:23:27PM +1200, Claire Hurman wrote:
At 02:30 p.m. 3/09/2003, Gavin Legge [Invincible Technologies Limited] wrote:
I have recently 'acquired' (transferred) a domain from one isp to one i work for.
From this transfer, a few problems arose - which where quite possibly (probably) due to my ignorance but i wanted to ask the list's advice/opinion.
when i transferred the domain/zone, the other ISP canceled the email accounts also.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
I once had a client that this happened to. We had assumed she'd be able to check the 'old' mailbox for a few days after the domain was shifted, and then let her old ISP know she wanted to close the account when everything was completed, but as soon as the domain transfer was done, the mailboxes (and webmail, and addressbook in webmail) with the old ISP were deleted automatically. She lost a couple of years worth of email and all her customers addresses, just because she didn't know the ISP would delete the mailbox as soon as the domain was shifted away :(
Not to mention any email rejected due to cached MX records and delay in DNS server reloads and so on. Nathan Ward
On Wed, 3 Sep 2003, Claire Hurman wrote:
when i transferred the domain/zone, the other ISP canceled the email accounts also.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
I once had a client that this happened to. We had assumed she'd be able to check the 'old' mailbox for a few days after the domain was shifted, and then let her old ISP know she wanted to close the account when everything was completed, but as soon as the domain transfer was done, the mailboxes (and webmail, and addressbook in webmail) with the old ISP were deleted automatically. She lost a couple of years worth of email and all her customers addresses, just because she didn't know the ISP would delete the mailbox as soon as the domain was shifted away :(
Speaking personally and from experience, Its far better practise for an ISP to leave mail-accounts as is untill the client requests them be closed. During migration ive always found it better to just check two seperate systems for the duration of the migration andthen have the local MX settings at the old provider purged, followed by the mail accounts.. this minimises impact. Unfortunately it seems relatively easy for people to forget, and then wonder why mail delivery from the old ISP doesn't work... This actually happened when I moved my domain MX - although this was due to an error at the ISPs side and not because I neglected to arrange it :/ Mark.
Gavin Legge [Invincible Technologies Limited] wrote:
when i transferred the domain/zone, the other ISP canceled the email accounts also. My question is i guess - is this normal
For us, provision of email or web hosting is bound by a contract that requires the customer to terminate the service. Changing the DNS so we are no longer the MX does not result in the cancellation of the email service. We intend reviewing this, as more often than not consumers expect the new provider to tell the old one of the change and some how automagically cancel the service and stop sending bills. When we ask folk why they think it would auto-cancel, they say "power companies tell each other when I change, so why don't you?" I'm not sure the electricity industry is a good benchmark for us :-) regards -- Peter Mott Chief Enthusiast 2DAY INTERNET LIMITED http://www.2day.com "Hell, there are no rules here - we're trying to accomplish something!" Thomas A Edison
participants (6)
-
Claire Hurman -
Gavin Legge [Invincible Technologies Limited] -
jfp -
Mark Foster -
nward＠esphion.com -
Peter Mott