---------- Forwarded message ---------- From: media(a)telecom-media.co.nz Date: 20-Jun-2005 13:19 Subject: UPDATE – OUTAGE ON TELECOM NETWORK To: imcdnzl(a)gmail.com UPDATE – OUTAGE ON TELECOM NETWORK Telecom technicians have identified the two locations where the North Island Telecom network has today been damaged and are working to repair them. It is anticipated that a patch will be in place by late this afternoon, enabling the restoration of services. A large number of mobile, Internet and other data services have been affected. In addition, many voice calls on fixed lines are congested. The outage has been affecting customers since late this morning. Telecom is working to repair the outage as soon as possible. Telecom regrets the inconvenience to customers and will provide more information throughout the day. The outage, which occurred at 10.48am today, was caused by physical damage to the network on both the east and west coast sections of the network. Technicians are currently working on repairing both the eastern fibre break which is in the Rimutaka area, and the western break in south Taranaki. The outage is affecting calls to Telecom's own call centres, causing overloading. Telecom is asking customers to be patient. We will provide more information as soon as possible. For more information, please contact: Sarah Berry Media Relations Executive 04 498 9481 027 470 7900 Phil Love Senior Media Relations Executive 04 498 9155 027 277 8496 Melanie Marshall 04 498 9272 027 452 6231 John Goulter Public Affairs & Government Relations Manager 04 498 9369 This message was sent to you because your email address is on the Telecom media releases mailing list. To be removed from this mailing list please visit http://www.telecom-media.co.nz/lists/?id=869&e=im IMPORTANT: Security is limited with current Internet email technology. If you have doubts about the contents or source of this message, please verify that this release comes from Telecom New Zealand by checking the Telecom website at: http://www.telecom-media.co.nz/releases.asp