Request for contact in TVNZ On Demand for escalation of support ticket 117175
Hi All Sorry for the noise. Can someone inside TVNZ On Demand please make contact off list. It looks like some of our IP's (At $DAYJOB - inside 45.118.188.0/22) are on some kind of block list being used by TVNZ On Demand for Akamai delivered videos. The video player just shows a fairly useless error message, and when looked at in fiddler a 403 is being returned from the Akamai server. We are not aware of any lists any of the affected IP's are on and I believe they may be legacy listings. I have been trying to work through with TVNZ On Demand Support under Ticket 117175. So far I haven't been able to escalate this or get any feedback or way forward. We have worked with our upstream carrier and they have raised it with Akamai who have indicated it isn't a block they have in place but that their customer has hence trying to make contact with someone who could check if the blocks are recent or prior to being held by us and if recent what caused them so we can resolve it. Thank you for your time. Regards Alexander 022 456 2326
What does http://whatismyip.akamai.com/advanced show? If wrong email directly: mailto:ccare(a)akamai.com ccare(a)akamai.com to ask to get it fixed. It is what I have done in the past to get it fixed. Thanks Craig From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Alexander Neilson Sent: Thursday, 6 July 2017 2:12 PM To: nznog(a)list.waikato.ac.nz Subject: [nznog] Request for contact in TVNZ On Demand for escalation of support ticket 117175 Hi All Sorry for the noise. Can someone inside TVNZ On Demand please make contact off list. It looks like some of our IP's (At $DAYJOB - inside 45.118.188.0/22 http://45.118.188.0/22 ) are on some kind of block list being used by TVNZ On Demand for Akamai delivered videos. The video player just shows a fairly useless error message, and when looked at in fiddler a 403 is being returned from the Akamai server. We are not aware of any lists any of the affected IP's are on and I believe they may be legacy listings. I have been trying to work through with TVNZ On Demand Support under Ticket 117175. So far I haven't been able to escalate this or get any feedback or way forward. We have worked with our upstream carrier and they have raised it with Akamai who have indicated it isn't a block they have in place but that their customer has hence trying to make contact with someone who could check if the blocks are recent or prior to being held by us and if recent what caused them so we can resolve it. Thank you for your time. Regards Alexander 022 456 2326
participants (2)
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Alexander Neilson -
Craig Whitmore