Two changes to the programme Phil Regnauld's presentation will now be shorter. The saved time will be used by Andy Linton to talk about netdot (net.). The first two talks tomorrow morning will be presented in the reverse order: 9am Nick Wilcox - 360 Degrees of Customer Service 9:30 kc claffy - earthquakes Also, a reminder that anyone wanting to present a lighting talk should send me an email today. Richard.