For Netlink/Telstra try us on 04 922 8499 or (preferably) tech(a)tsnz.net FWIW I'm sure our phone system would cut you off waaaaay before 1/2 an hour ;) If Gary or myself can't help, we can usually find the person who can, and (as long as you say who you are and where you are from) we won't ask for account numbers. Peter Mott wrote: <snip> But many of the problems we experience are at another layer, dns mail web etc. None of us here have the time or enthusiasm to wait for the standard 1/2 hour so so to get an answer on a help desk and then try to get the person to stop demanding our ISP account number and what version of windows we are running. Maybe each ISP needs to appoint a technical advocate that can be the contact point for other ISP's. The advocate can then run around with some internal knowledge and find the person responsible for solving the problem, whilst making sure the issue gets resolved. <snip> Cheers, Peter Gray Telstra Saturn Tech Support E-mail: tech(a)tsnz.net Phone: 0800 949 000 Fax: 04 922 8401 Website: www.netlink.net.nz PO Box 5358, Wellington, New Zealand "Smile," they said "things could be worse!" So I smiled, and things were worse.... --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog