Paradise Net Dialup/Email retirement
This is partly a personal request but my frustration level is approaching the red zone .. I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March. The message offered to forward existing paradise email addresses to TC mailboxes and an email address was provided to request this, which I did. I've had no response to the email and three follow up calls to the TC helpdesk have resulted in a "callback" request being logged but no response so far. So, I'm looking at all of my paradise email addresses being retired (supposedly as of yesterday). The latest call to the TC helpdesk suggested I email the postmaster at paradise to try and resolve the issue, which I will do, but I though I would try here to see if there any real people I can talk with to try and make sure my paradise addresses remain active. I can't be the only paradise user left, surely. Thanks, Dave
Dave,
I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March. The message offered to forward existing paradise email addresses to TC mailboxes and an email address was provided to request this, which I did.
Please contact me
As an ex-TelstraClear helpdesk employee I find this a bit strange. 'postmaster(a)paradise.net.nz' comes to the helpdesk, and is normally checked by absolutely nobody. All TelstraClear front desk staff have also access to the paradise admin console, and _should_ know whether this is going on. I cannot fathom why a callback request would be logged for such a simple request. I'm not in any way suggesting your story sounds suspicious, but more that something funny appears to be going on on the inside. I wish you all the best in getting it resolved... Cameron -----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Dave Green Sent: Thursday, 31 March 2011 1:16 p.m. To: nznog Subject: [nznog] Paradise Net Dialup/Email retirement This is partly a personal request but my frustration level is approaching the red zone .. I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March. The message offered to forward existing paradise email addresses to TC mailboxes and an email address was provided to request this, which I did. I've had no response to the email and three follow up calls to the TC helpdesk have resulted in a "callback" request being logged but no response so far. So, I'm looking at all of my paradise email addresses being retired (supposedly as of yesterday). The latest call to the TC helpdesk suggested I email the postmaster at paradise to try and resolve the issue, which I will do, but I though I would try here to see if there any real people I can talk with to try and make sure my paradise addresses remain active. I can't be the only paradise user left, surely. Thanks, Dave _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
You certainly aren't ... but I have not received the email you refer to... I'm going to be pretty cheesed off if my email fails - most of it comes to me via Paradise addresses. Ian On 31/03/2011 1:15 p.m., Dave Green wrote:
This is partly a personal request but my frustration level is approaching the red zone ..
I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March. The message offered to forward existing paradise email addresses to TC mailboxes and an email address was provided to request this, which I did.
I've had no response to the email and three follow up calls to the TC helpdesk have resulted in a "callback" request being logged but no response so far.
So, I'm looking at all of my paradise email addresses being retired (supposedly as of yesterday). The latest call to the TC helpdesk suggested I email the postmaster at paradise to try and resolve the issue, which I will do, but I though I would try here to see if there any real people I can talk with to try and make sure my paradise addresses remain active.
I can't be the only paradise user left, surely.
Thanks,
Dave
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.894 / Virus Database: 271.1.1/3540 - Release Date: 03/30/11 22:54:00
I received an email from Telstraclear on 19 Feb advising that the paradise.net.nz email and dial up service was to be retired on 30th March.
Somewhat OT but It's Friday here (April Fool's, no less), and I'm going to go drink beer later today. Sorry to hear you're frustrated, Dave .. odd to think back to the late 90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage). As an ex-Paradise employee from the early days, it's sad to see the brand finally get the axe. Hopefully she goes to a better place, and doesn't have to deal with that crazy-ass yellow palm-tree madness any more. Funnily enough, as I see this announcement, I'm an employee at T-Mobile USA eagerly awaiting the regulatory approval for AT&T to move in and swallow us whole. I don't think Shane quite managed to get $39b out of the Paradise acquisition? It's a funny world... the more it changes, the more it stays the same. Jamie
.. odd to think back to the late
90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage).
/me Conucurs as another ex-Paradise staffer. This is the first I have heard of them retiring the @paradise mail - I have a number of client who use it for redirects/etc to other things who are not especially tech savvy and have not told me. I don't understand why they would even bother to retire it, surely moving the MX for the domain is simpler than trying to kill it? -JoelW
I heard a very good explanation why they would retire paradise.net.nz email servers... Mauricio Freitas http://www.geekzone.co.nz http://www.geekzone.co.nz/freitasm http://www.twitter.com/freitasm -----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Joel Wiramu Pauling Sent: Saturday, 2 April 2011 10:27 a.m. To: Jamie Finnigan Cc: nznog Subject: Re: [nznog] Paradise Net Dialup/Email retirement .. odd to think back to the late
90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage).
/me Conucurs as another ex-Paradise staffer. This is the first I have heard of them retiring the @paradise mail - I have a number of client who use it for redirects/etc to other things who are not especially tech savvy and have not told me. I don't understand why they would even bother to retire it, surely moving the MX for the domain is simpler than trying to kill it? -JoelW _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
Care to share? On or off list, don't tease the dog ;-)
On 2 April 2011 11:12, Mauricio Freitas
I heard a very good explanation why they would retire paradise.net.nz email servers...
Mauricio Freitas http://www.geekzone.co.nz http://www.geekzone.co.nz/freitasm http://www.twitter.com/freitasm
-----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Joel Wiramu Pauling Sent: Saturday, 2 April 2011 10:27 a.m. To: Jamie Finnigan Cc: nznog Subject: Re: [nznog] Paradise Net Dialup/Email retirement
.. odd to think back to the late
90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage).
/me Conucurs as another ex-Paradise staffer.
This is the first I have heard of them retiring the @paradise mail - I have a number of client who use it for redirects/etc to other things who are not especially tech savvy and have not told me.
I don't understand why they would even bother to retire it, surely moving the MX for the domain is simpler than trying to kill it?
-JoelW _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
On 2/04/2011 10:26 a.m., Joel Wiramu Pauling wrote:
.. odd to think back to the late
90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage). /me Conucurs as another ex-Paradise staffer.
This is the first I have heard of them retiring the @paradise mail - I have a number of client who use it for redirects/etc to other things who are not especially tech savvy and have not told me.
I don't understand why they would even bother to retire it, surely moving the MX for the domain is simpler than trying to kill it?
-JoelW
It turns out that it is the Paradise dial up accounts that are being retired and any mailboxes associated with a dial up account are being retired as well. TC are forwarding paradise email addresses to TC mailboxes. Dave
On Sun, Apr 3, 2011 at 7:50 PM, Dave Green
On 2/04/2011 10:26 a.m., Joel Wiramu Pauling wrote:
.. odd to think back to the late
90's when customer service really was hugely important to those of us at Paradise and if you called the helpdesk you'd get your question answered by a real person on 1st or 2nd ring (unless we had an outage).
/me Conucurs as another ex-Paradise staffer.
This is the first I have heard of them retiring the @paradise mail - I have a number of client who use it for redirects/etc to other things who are not especially tech savvy and have not told me.
I don't understand why they would even bother to retire it, surely moving the MX for the domain is simpler than trying to kill it?
-JoelW
It turns out that it is the Paradise dial up accounts that are being retired and any mailboxes associated with a dial up account are being retired as well. TC are forwarding paradise email addresses to TC mailboxes.
Dave
Indeed, had a few mailboxes on Clear.net that were associated with a pay per use dial-up plan retired, but eventually got them sorted. They mentioned doing the same for paradise.net as well at the time. Long live dial-up. ;) -Jo.
participants (8)
-
Cameron Bradley -
Dave Green -
Jamie Finnigan -
Jo - Mesh|net -
Joel Wiramu Pauling -
Mauricio Freitas -
Olof OLSSON -
Phonenet