SORBS still causing serious problems...
Heya NZ guys. I work for an ISP out in Oregon US (EasyStreet). And we have recently been hit hard by the mistakes at SORBS. They have mistakenly added our 209.x static group as a dynamic IP range and blocked them all. This has been happening for 5 days now. We have submitted tickets to Matthew and his crew describing the problem and we even gave him our entire Dynamic and Static IP Blocks. To no avail, our RT ticket sits there untouched and the problem is unresolved. RT 77734, 76636 The worse part is we use SORBS, so initially we couldn't even receive some of our own customers email. Since then we have whitelisted our own IP block to solve that problem. But that isn't even a band aid. I called Matthew yesterday and he explained to me about his current 'troubles' so I didn't give him a hard time about our ticket. But this is getting ridiculous. A significant part of our 209.x block is business customers with their own mail servers. They are getting frustrated and we may start to lose business because of this. If anyone cares or has their eyes open out there, we need some help please! Thanks, Kris A
Kris Angerano wrote:
This has been happening for 5 days now. We have submitted tickets to Matthew and his crew describing the problem and we even gave him our entire Dynamic and Static IP Blocks. To no avail, our RT ticket sits there untouched and the problem is unresolved. RT 77734, 76636
From our experience, you need to wait at least another 8 days to get a response. -- Bruce Harding Inspire Net Ltd Phone : 06 357 8559 Fax : 06 353 1154 Mobile : 021 519 024
I both laugh and cry at your response :( We have removed SORBS from our dnsBL, hopefully others follow the same suit. -----Original Message----- From: Bruce Harding [mailto:bruce(a)staff.inspire.net.nz] Sent: Friday, May 19, 2006 10:50 AM To: Kris Angerano Cc: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] SORBS still causing serious problems... Kris Angerano wrote:
This has been happening for 5 days now. We have submitted tickets to Matthew and his crew describing the problem and we even gave him our entire Dynamic and Static IP Blocks. To no avail, our RT ticket sits there untouched and the problem is unresolved. RT 77734, 76636
From our experience, you need to wait at least another 8 days to get a response. -- Bruce Harding Inspire Net Ltd Phone : 06 357 8559 Fax : 06 353 1154 Mobile : 021 519 024
Does this not go back to people using the dnsBL the wrong way... (!) People who choose to use them to _drop_ mail need to instead be using them to _score_ mail... Surely people who are losing mission-critical services due to this should instead be petitioning relevant ISPs to change their dnsBL practises? On Fri, 19 May 2006, Kris Angerano wrote:
I both laugh and cry at your response :(
We have removed SORBS from our dnsBL, hopefully others follow the same suit.
At 6:27 AM -0700 19/5/06, Kris Angerano wrote:
The worse part is we use SORBS, so initially we couldn't even receive some of our own customers email. Since then we have whitelisted our own IP block to solve that problem. But that isn't even a band aid.
Huh? After this experience you're still using SORBS to block incoming connections to your mail server? Mind boggling. ...Richard.
participants (5)
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Bruce Harding -
Juha Saarinen -
Kris Angerano -
Mark Foster -
Richard Archer