I agree with you on that as well as my comments Peter :| -----Original Message----- From: Peter Mott [mailto:peter(a)mott.co.nz] Sent: Wednesday, 21 November 2007 20:02 To: Russell Sharpe Cc: 'NZNOG' Subject: Re: [nznog] An explanation of what went wrong at Mayoral Drive on 4/11 On 21/11/2007, at 7:45 PM, Russell Sharpe wrote:

IMHO. This type of incident enforces my feeling that some providers are only interested in profits, not customer service. :( and a gross lack of investment

More likely due to a lack of ... * personal ownership of having it stay going * basic problem solving skills * understanding of how it works * consequences for when you screw up Blame management if you want, but I would start with parents and schools. Time for a beer. regards Peter Mott -/-