In message , Nathan Ward writes:

So, are you using RT, or are you aware of people using RT, in anger in NZ today? (Private reply is fine)

I'm aware of three NZ ISPs (or ISP-like) organisations using RT for their ticketing system, at least one with moderately extensive customisations. As well as at least two other NZ organisations using RT for their internal task management.[0] My impression is that it's one of the most widely deployed open source task tracking systems outside development projects.[1] <subliminal>I'd be keen for someone to talk about ticketing systems and ticket triage/management at the Sysadmin Miniconf</subliminal> Ewen [0] I support some of these RT installs, but by no means all of them. [1] Developers tend to use Bugzilla or DebBugs or similar. Bugzilla in particular doesn't seem as nice to interact with as RT.