Re: [nznog] Xtra's email changes
On Thu, 2014-07-24 at 20:30 +1200, Alexander Neilson wrote:
Probable that nobody can give you a final answer on it until the policy actually takes effect as it would work fine now.
However you could contact xtra and ask.
Probably good advice, so I gave it a go. The first person I spoke to didn't know so I was passed on to another. The response I received was. The 'send.xtra.co.nz' server will reject any address that has not been registered even if an xtra.co.nz address has been used for authentication. To register such addresses, ring the Telecom Broadband Help Desk on 0800225598. I then raised the question of whether the MFD photocopiers had been catered for as many don't provide a particularly feature-full smtp client. The answer was "I don't know, please try it and see, if it doesn't work please contact us and we will try to get it working for you". These were better responses than I had expected but still leave me trying to explain to our customers what they need to do. Sigh...
On 24/07/2014, at 9:06 pm, Glen Eustace
On Thu, 2014-07-24 at 20:30 +1200, Alexander Neilson wrote:
Probable that nobody can give you a final answer on it until the policy actually takes effect as it would work fine now.
However you could contact xtra and ask.
Probably good advice, so I gave it a go.
The first person I spoke to didn't know so I was passed on to another. The response I received was.
The 'send.xtra.co.nz' server will reject any address that has not been registered even if an xtra.co.nz address has been used for authentication. To register such addresses, ring the Telecom Broadband Help Desk on 0800225598.
I then raised the question of whether the MFD photocopiers had been catered for as many don't provide a particularly feature-full smtp client. The answer was "I don't know, please try it and see, if it doesn't work please contact us and we will try to get it working for you".
These were better responses than I had expected but still leave me trying to explain to our customers what they need to do.
Sigh…
I’m confused, are there questions you have that are not answered by this page? http://www.telecom.co.nz/help/internet/smtpupdate.html Your specific question about sending email from non-xtra email addresses is clearly answered under the second option under the heading ‘FIND OUT HOW TO CHANGE YOUR SETTINGS’. It gives you the option of using your provide’s mail service, or (the very case you’re talking about in your first email) verifying your email address in Yahoo Mail which will allow you to send using the new Xtra SMTP server, but whatever email address you like. Re. photocopiers etc.: I have no sympathy - zero - for equipment that doesn’t support standards which are around 15-20 years old like SMTP AUTH, STARTTLS, SMTP Submission etc. etc. When you asked that question, you knew exactly what the answer was because you’ve got a good technical understanding of how email etc. works - of course they haven’t got some magic bullet or workaround that caters for photocopiers. Just like anything else, if it supports modern standards it’ll work, and if it doesn’t it won’t. If the equipment is so old or poorly programmed that it doesn’t support these standards, does it have any business being anywhere near an Internet connection? I applaud Telecom for drawing a line in the sand and saying enough is enough. -- Nathan Ward
On 24/07/2014 9:46 p.m., Nathan Ward wrote:
Re. photocopiers etc.: I have no sympathy - zero - for equipment that doesn’t support standards which are around 15-20 years old like SMTP AUTH, STARTTLS, SMTP Submission etc. etc.
Simple solution: When you have some old cruddy, grey haired, dinosaur that doesn't implement the latest standards then install a shim, sort of why I employ staff to talk to my customers :) Just install your own SMTP relay that supports Auth somewhere on the the LAN, Photocopier -> SMTP Relay -> Xtra Charge the Xtra customer heaps to install/maintain and you can buy more beer. Cheers BG _____________________________________________________________________ This e-mail message has passed virus scanning by Outersite Technology.
participants (3)
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Brian Gibbons -
Glen Eustace -
Nathan Ward