Sprintlink outage yesterday
Hi all Seems like some of us were stung by a major outage affecting at least Iconz' upstream yesterday, but probably others were affected also. One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so. Fortunately Contact were contacted (pun unintentional) by their provider in the states who arranged a resolution by bouncing the mail off one of our boxes here. Thanks to them the outage as far as it affected Joe Public at his home and business was only about 2 hours... So what the hell happened? Obviously the problem was with the endpoint in the USA and therefore outside of anyone in NZ's responsibility... Tom Hibbert Technical Specialist Phone: +64-9-306-0230 Technical Helpdesk: +64-9-306-0234 Mobile: +64-274-307-784 Email: tom(a)nsp.co.nz Website: http://www.nsp.co.nz The information in this email and any attachments is confidential. This information may be subject to legal, professional, or other privilege. It must not be disclosed to any person without our authority. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Please return this message to the sender immediately and delete any and all copies from your system.
Folks, We were very impressed with the way ICONZ failed over from SprintLink to Global Gateway without significant disruption. We did receive a number of calls from our customers on ICONZ upstream, but all were to do with a lack of performance rather than a lack of connectivity. Cheers, Jonathan Brewer -----Original Message----- From: Tom Hibbert [mailto:tom(a)nsp.co.nz] Sent: Tuesday, 12 October 2004 9:01 a.m. To: nznog(a)list.waikato.ac.nz Subject: [nznog] Sprintlink outage yesterday Hi all Seems like some of us were stung by a major outage affecting at least Iconz' upstream yesterday, but probably others were affected also. One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so. Fortunately Contact were contacted (pun unintentional) by their provider in the states who arranged a resolution by bouncing the mail off one of our boxes here. Thanks to them the outage as far as it affected Joe Public at his home and business was only about 2 hours... So what the hell happened? Obviously the problem was with the endpoint in the USA and therefore outside of anyone in NZ's responsibility... Tom Hibbert Technical Specialist Phone: +64-9-306-0230 Technical Helpdesk: +64-9-306-0234 Mobile: +64-274-307-784 Email: tom(a)nsp.co.nz Website: http://www.nsp.co.nz The information in this email and any attachments is confidential. This information may be subject to legal, professional, or other privilege. It must not be disclosed to any person without our authority. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Please return this message to the sender immediately and delete any and all copies from your system. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
Tom Hibbert wrote:
One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so.
Out of curiosity, why do the "sanitisation" (presumably spam and virus filtering) in the US instead of NZ? Isn't there anyone here that can do it? -- Juha
why send spam across the pacific? On Tue, 2004-10-12 at 10:44, Juha Saarinen wrote:
Tom Hibbert wrote:
One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so.
Out of curiosity, why do the "sanitisation" (presumably spam and virus filtering) in the US instead of NZ? Isn't there anyone here that can do it? --
Jamie Baddeley wrote:
why send spam across the pacific?
On Tue, 2004-10-12 at 10:44, Juha Saarinen wrote:
Tom Hibbert wrote:
One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so.
Out of curiosity, why do the "sanitisation" (presumably spam and virus filtering) in the US instead of NZ? Isn't there anyone here that can do it?
Because most of the large corporate companies only usually maintain a single mail server, and if so that maybe in America. Bax Global send all their mail to Hong Kong. - Drew
Drew Broadley wrote:
Jamie Baddeley wrote:
why send spam across the pacific?
On Tue, 2004-10-12 at 10:44, Juha Saarinen wrote:
Tom Hibbert wrote:
One of our largest customers - a power line service contractor covering 3/5 of the country - was severely stung by the routing issue yesterday as Contact Energy deliver their job notices through a mail sanitization house in the United States, who were attempting to route back through to New Zealand but were unable to do so.
Out of curiosity, why do the "sanitisation" (presumably spam and virus filtering) in the US instead of NZ? Isn't there anyone here that can do it?
Because most of the large corporate companies only usually maintain a single mail server, and if so that maybe in America.
Bax Global send all their mail to Hong Kong.
- Drew
In addition to this, International companies usually have a dedicated 1/2mbps link to their head office via VPN etc. which would account for mail going overseas as well. - Drew
participants (5)
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Drew Broadley -
Jamie Baddeley -
Jonathan Brewer -
Juha Saarinen -
Tom Hibbert