Juha Saarinen wrote:

I'm on the 2M/192k Xtra DSL plan, and find that it is performing as advertised still.

Having asked around a lot (and received some very helpful off-list replies, thanks), so far every Quicksilver customer I've spoken to is getting sub-500kbit/s, all over the country... yet the Xtra, Ihug, WxC, and Orcon guys all are getting pretty close to the expected speeds. So it's almost certainly some Quicksilver-Telecom link... now if only they'd just admit it rather than spinning strange tales about how it's _definitely_ affecting everyone and that I must be deluded, I wouldn't be so grumpy. Oh well, at least it leaves options (like changing providers), but hopefully they'll get the message and sort it out soon. It's probably worth noting that this isn't just international traffic... speed tests to both the orcon-hosted nzdsl test and Quicksilvers own speedtest page are giving consistently shoddy results.

On Wed, 26 Apr 2006, Craig Whitmore wrote:

But saying that, some people are definitely getting 3.5M (See graphs at

http://www.nzdsl.co.nz/graphs/). This is about 50000 recorded tests from Feature request: What would be useful is if you have graphs that show what speeds each 3.5Mb/s ppl are getting, what speeds each 2Mb/s or 1Mbps ppl are getting, etc.

This graph above shows what everyone is getting but it doesn't tell us if there are many 3Mbps ppl getting lose to their max or whether they are actually getting 256kbps. regards lin

I'm living in glenfield, about 1km from the exchange connected to xtra. My roll over date was the 9th of april, where I was upgraded... From the day of the upgrade and still now, my ping times jump from 60ms to around 500ms at times. Peak times I get downloads of 30KB/s with max of 90KB/s, around 2am I can get about 250KB/s. Looks like the backhauls need to be upgraded!!! Barry

I also heard this from a Quicksilver rep on Tuesday.

I've just switched from Xtra 2mbit to Quicksilver 3.5mbit at home at the start of this week, and it hasn't exactly been impressive. Yesterday, at the rep's advice, I performed speed tests from Quicksilver's homepage at hourly intervals - the average was around 30-40KB/s (it got down to 10KB/s at peak time).

With Xtra I was easily able to "max out" my 2mbit from wherever, on the same line with the same hardware.

Glad to know it's not just me having such problems. I live in Christchurch, by the way.

Richard

On 4/26/06 8:43 PM, "Matt Camp" wrote:

...

Hi all,

Just curious if any other ISPs are suffering from supposed "industry wide" throughput issues on the Telecom DSL network caused by telecom "upgrading too many customers to 3.5mbit without upgrading their network"?

Those are direct quotes from the Quicksilver Internet helpdesk person I just spoke to.

This puzzles me, because in todays age of UBS, etc, I wasn't aware that such congestion could occur and affect everyone.

I am especially surprised since I have had some people on ihug and xtra dsl (in one case not far from here, probably on the same exchange) run some tests, and they get 220kB/s, whereas I am currently getting... 7.5kB/s, and it's been that way for 3 days.

It also puzzles me since a friend in Wellington on Quicksilver is getting almost exactly the same crappy performance as I'm getting in Auckland... pretty big coincidence that two exchanges so far apart are giving exactly the same performance issues at the same time?

It's been a while since I actually dealt with the internals of DSL from the ISP end, especially in the UBS-era, so I'm posting here to see if anyone has any info one way or the other.

FYI, Quicksilver have recommended that I contact Telecom to complain, or maybe write them a letter. They also refuse to update their network status page (despite admitting that virtually all their dsl users are affected, and many are complaining) because it would "be detrimental, as it's not Quicksilvers problem".

Does this actually sound real, or am I being just fobbed off by the helpdesker? Are any of you other ISPs having similar issues, and can anyone point me at any info direct from Telecom about the issue?

- Matt Camp

_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

On 4/27/06, Jack Pivac wrote:

on 26/04/06 20:43 Matt Camp said the following:

...

I am especially surprised since I have had some people on ihug and xtra dsl (in one case not far from here, probably on the same exchange) run some tests, and they get 220kB/s, whereas I am currently getting... 7.5kB/s, and it's been that way for 3 days.

This may sound silly, but its worth a check.

A friend of mine was getting those speeds consistently. and it turns out the username in his dsl modem reset it self to something weird.

It still connected him to his DSL but because the UN didn't authenticate he was capped to 64k.

Might be worth a try :)

This is silly, because there are too many Quicksilver customers currently affected (including me). Plus, my bandwidth isn't anything like 64kbit - it's actually very reasonable (near enough to 3.5mbit) in the early mornings, but drops steadily to around 100-200kbit in the evening. I find this highly supicious, because I used to be able to get my full 2mbit at any time of the day or night from Xtra, before I switched provider last week. Note all bandwidth tests refer to those conducted on Quicksilver's speed test page.

We might be drifting off topic a little for NZNOG. There is the NZ ADSL mailing list which is probably a little better suited for this topic. http://unixathome.org/adsl I think we can conclude that there probably is a problem with the ISP in question, and that it probably isn't industry wide. On an operational perspective, I've just been stymied by ITS, so I'm going to go and have a beer. aj. Matt Camp wrote:

If it was consistently bad, I would have expected something like that, but it's not.

At 1am, or 9am, I can get most of the full 2mbit/s, yet by about 11am it's starting to slow down, and by 4pm it's shocking. 8pm last night I was getting 7.5kB/s and below.

Rest assured that I have been through all the usual modem/username/line checks... the question was really more around if it was an actual industry-wide problem, or a QSI specific one.

All evidence so far points to a QSI specific one.