There is a vanancy in the Ascend Asia Pacific TAC center. I have attached the
job description below.
If you think that the following job applies to anyone you know - then forward
an electronic CV to me and I'll make sure it gets to the right place.
Dean
Title: Regional Support Specialist
Location: Melbourne, Australia
Job Category: Technical Support
Job Type: Full Time
Ascend Communications is a leading provider of technology and equipment
solutions for telecommunications carriers, Internet service providers, and
corporate customers worldwide
Our expansion in the APAC region means there is now an opportunity for you
to join Ascend's Asia Pacific Support Centre as a Regional Support
Specialist located in Melbourne, Australia. In your role as a Regional
Support Specialist you will contribute to the company's success through
support of Ascend products to reflect the unique requirements of this
region's markets and customers.
To meet the challenges this opportunity presents, you will need at least 5
years direct experience of customer support in the communications
industry. You will require knowledge of:
Unix Operating systems such as Linux, Solaris, BSD or HP-UX and their
use in terms of scripting to automate the process of collecting data for
analysis.
TCP/IP, PPP and other Internet Protocols, IPX, AppleTalk, Routing
Protocols such as RIP, OSPF, BGP and proven LAN/WAN internetworking
skills.
Switched digital services including ISDN, E1, R2, xDSL, Frame Relay and
ATM. X.25/X.75/V.110 is also desirable.
Optionally, skills in VOIP and SS7 and will also be to your advantage.
You will also need the following skills:
Good communication and inter-personal skills. Oral and written fluency
in English is mandatory. Additionally, a second language in an Asian
dialect will be a distinct advantage.
Dynamic and energetic with an ability to take leadership and succeed in
identification and resolution of technical issues under pressure.
Additionally, there will be some travel to the USA and within the Asia
Pacific region.
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Dean Pemberton Ph: +61-3-9656-7000
Regional Technical Specialist Asia-Pacific Fx: +61-3-9656-7006
Ascend Communications, Inc Mb: +61-419-117-321
Lvl 38, ANZ Tower, 55 Collins St
Melbourne,Australia mailto:deanp(a)ascend.com.au
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