Is anyone else experiencing problems with Xtra failing to take meaningful
action against spammers? My ISP has had complaints about an Xtra user,
computerkids(a)xtra.co.nz and traditional contact with abuse(a)xtra results in
nothing more than slaps over the wrist with wet bus tickets.
HISTORY OF UCE FROM
Mark Lancaster
Nightingale Press
335 Beechey Street, Pirongia
Tel/Fax: 07 871 9691
Email computerkidz(a)xtra.co.nz
First UCE from him received on 13 February. Complaint lodged abuse(a)xtra.
Second UCE received on 18 February. Complaint lodged abuse(a)xtra
Third UCE received on 7 March. Actual copy of UCE below sig.
My complainant states:
"I then rang Xtra (finally got through to Customer Support desk) and advised
that I wished to verbally complain about one of their customers spamming and
that I had laid complaints on two occasions and seemingly no action had been
taken. The person on their help desk took the email address of the spammer
and then advised me that this person had had two warnings and I should email
abuse(a)xtra again. I said that was not satisfactory and wondered how many
warnings one of their users had to get before any action was taken by xtra.
The Help Desk clerk said he would check and put me on hold for a few
minutes. When he came back he advised me that quite a number of warnings had
to be issued before any action was taken. He suggested I filter the
perpetrator and I told him that that didn't fix the problem. He asked if
there was anything abusive or rude in the email and I advised that whilst
there was nothing along those lines that I personally found uce offensive.
He advised me to lodge a further complaint with abuse(a)xtra.co.nz and I told
him that I had warned xtra on a previous occasion that if no action was
forthcoming to solve the problem that I intended to take the matter
further."
Does anyone in Xtra take these issues seriously? It is just nonsensical for
Xtra staff to suggest filtering etc - it doesn't stop the source. Is the $25
per month so important to Xtra's revenue that they wont take real action? Or
does Xtra like being known as a "spam friendly" ISP? Most ISP's seem to work
on "2 strikes and you're out", mine included. Just what does it take for
Xtra to kick someone?
Anyone else having similar problems from this quarter? Any suggestions of a
method of escalating the issue that might get a resolution?
Keith Davidson
________________________________________________
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From: "Mark Lancaster" <computerkidz(a)xtra.co.nz>
To: <computerkidz(a)xtra.co.nz>
Subject: PLEASE FORWARD THIS TO THE MATHS DEPT. - THANK YOU
Date: Wed, 7 Mar 2001 10:10:19 +1300
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Nightingale Press
335 Beechey Street, Pirongia
Tel/Fax: 07 871 9691
Hi
I would just like to tell you about a new series of Blackline Masters we
have just released called "MATHS OUTCOMES". The strands they cover
throughout the series are - SPACE, MEASUREMENT, NUMBER and WORKING
MATHEMATICALLY. There are 7 books in the series starting from Kindy (early
stage 1) right through to Upper Primary levels. Each book contains 53 pages
of photocopiable worksheets covering all the above topics.
All the activities in this set of Blackline Masters are used to support
lessons introduced by the teacher in class. The work presented on each page
has been carefully designed to provide a different approach to maths by
involving memory games , matching activities and it allows the child to
offer reasoning for their answers and choices. It is designed to help
children understand, consolidate and extend concepts and skills.
The price is $29.95 per book and they are all available on approval.
If you would like to order any (or all) of the books in this superb series,
please just return this email stating copies required, the name and address
of your school and any order numbers, or you could order by fax/phone.
Many thanks for taking the time to read this email.
Mark
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