Having previously been listed on the SORBS list, I can say from personal experience that trying to get any information from them is like trying to draw blood from a stone. You just give up - there is quite literally nothing you can do. The legal stuff on their site says something like "you are not supposed to block access based on information on this site", yet that is exactly why their site has been created. That's their legal 'get out' to avoid all liability. Their attitude stinks. They are quite happy to cripple your business for days/weeks at a time and their response time after an issue has been resolved is pathetic. Paul -----Original Message----- From: neil gardner [mailto:neil.gardner(a)alliedtelesyn.co.nz] Sent: Wednesday, 1 February 2006 14:12 To: nznog(a)list.waikato.ac.nz Subject: [nznog] SORBs blacklisting Paradise MTAs Hi gents (and gentesses) I reported to Paradise that Sorbs was blacklisting a particular Paradise MTA last night (details below) and their response was that sorbs refuse to whitelist them so there's nothing they can do about it... The further state that "SORBS automatically delist the servers after a 48 hour time period, and mail passing through the once affected mail server should flow as per normal." yet the information pasted below seems to indicate that the particular IP I reported has been on the list since Dec 11th 2005. They're spinning me a line right? The Sorbs record hasn't been updated since Dec 11th! *--- Info from sorbs as of 5 minutes ago *--- Address: 203.96.152.180 Record Created: Sun Dec 11 13:53:04 2005 GMT Record Updated: Sun Dec 11 13:53:04 2005 GMT Additional Information: Received: from linda-1.paradise.net.nz (bm-1a.paradise.net.nz [203.96.152.180]) by vampire.isux.com (Postfix) with ESMTP id 58986B90C; Sun, 11 Dec 2005 13:52:40 +0000 (UTC) Currently active and flagged to be published in DNS *--- end info from sorbs *--- Why would Paradise deliberately avoid resolving this issue when pointed out to them? If anyone from Paradise / Telstraclear would like to jump in and explain why your helpdesker effectively refused to do anything about the situation then I'm all ears. Yes, I did report to Paradise through the appropriate mechanism, then I replied to their automated response, then this morning I phoned to report it and had my number taken (no-one has phoned back) and a few minutes ago I received the reply to the original message saying they can't do anything. Cheers - Neil G Neil Gardner Product Manager Allied Telesyn Research Ltd New Zealand +64 3 339-9509 (ph) +64 3 339-3001 (fax) NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesyn Research Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesyn Research. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog