[nznog] Incident Reporting

Hi Folks, Occasionally things go wrong, resulting in daytime outages for end users. In the aftermath, some of the service providers we work with are very thorough, providing standard reports with a reasonable amount of technical detail. Others keep quiet, or try to pass the blame to their suppliers. I'm interested in hearing about what ISPs are doing for incident reporting - in general or specific, on or off-list. If I get a fair amount of replies, I'll send some stastics back to the list. Cheers, Jon