[nznog] Anyone else had this similar problem

I have recently moved house and good old telecom has connected our phone line to the empty flat behind us instead of ours what is worse is even though this is clearly their fault, refused to fix it until tomorrow morning (when 123 staff are on duty) Real pain in the ass Anyone share similar hassles with telecom? Anyone know the appropriate channels to complain? Timothy Law Network Engineer Satlan Corp Phone: +64 21 728 526 Fax: +64 7 854 0907 ICQ: 12695380 Email: tim(a)satlan.com Snail Mail: PO Box 21048, Hamilton, New Zealand