I didn't do that - never spoken to vocus before. It looks like the issue may be with how our upstream or their upstream advertises our ip addresses and asn on our behalf, so its being sorted. The guy at vocus responded pretty fast so its quite good to see that. Normally I wouldn't bother approaching the general "contact desk" of an isp as the frontline staff wouldn't have a clue what I am talking about and we are not their customer. But good to be able to get it sorted. Ray Taylor Taylor Communications mailto:ray(a)ruralkiwi.com ray(a)ruralkiwi.com Ph 021-483-280 Network status 06-929-9082 Description: header_logo From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Mark Foster Sent: Tuesday, 18 February 2014 5:49 p.m. To: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Vocus Contact Just curious; Did you try their official 'Contact Us' info on their website before posting to NZNOG? http://www.vocus.co.nz/contact-us/ (Found by Googling for 'Vocus NZ Contact'. My experience with Vocus support has always been pretty good. There's a phone number for their NOC right there on the page. Mark. (One assumes that posting to an open forum such as this would usually be a last-resort, or appropriate for some other reason (such as wider impacts to multiple network operators). On 18/02/2014 5:02 p.m., Ray Taylor wrote: Have we someone here within Vocus? I have an issue with our ip range not being routed correctly through vocus' network. Thanks. Ray Taylor Taylor Communications ray(a)ruralkiwi.com Ph 021-483-280 Network status 06-929-9082 Description: header_logo _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
