Hey all, So I arrive in Queenstown, go to Dick Smith, and pick up 2 TelecomXT Sims and a 2Degrees Sim. Also bought $270 worth of recharge vouchers. Telecom XT wasn't too much of a problem... ring up a number and recharge the sims.... worked fine. 2Degres. Useless bloody idiots who if I had the time I would lodge a complaint with whatever authority there was in NZ for doing do. So, got their Nano Sim, put it in the iPad Mini... and nothing. Says it sees the 2Degrees towers... but nothing. Won't activate. Call them, they say I need to put it in a phone with Nano slot (iPhone5) to activate... I didn't bother bringing the 5 because I had the Mini. Called last night, they took details, said to call back in the morning. I called this morning, waited an hour for these idiots to figure out why I or they couldn't activate it... and even got the comment when I said that if they are selling these for iPad Mini's and there is no way to activated they said 'Seems a bit stupid doesnt it'. They said someone would call me back... they didnt. I called back tonight, chick read through all the notes... says she couldn't do anything and the escalation meant I would receive a call back by the 21st of December. WTF?! These people are totally useless. Now the chick is telling me that Dick Smith 'should have' known.... really? Dick Smith said they have no idea and get no training whatsoever from 2Degrees, or any of the sims they sell. So my two Telecom XT work fine, but still needed a call to activate then... but 2Degrees is the biggest joke ever. They have no details, instructions or ANYTHING at all about activating sims on iPad's or iPad Mini's. They had the nerve to say I should go back to Dick Smith and get them to activate it... but didn't want to pay the $60 in taxi fare. If anyone knows anyone up there, feel free to forward them my email to them. This is the worst customer experience ever and I will be telling everyone I know not to use them. *frustrated* * * *Skeeve Stevens, CEO - *eintellego Pty Ltd skeeve(a)eintellego.net ; www.eintellego.net Phone: 1300 753 383; Cell +61 (0)414 753 383 ; skype://skeeve facebook.com/eintellego ; http://twitter.com/networkceoau linkedin.com/in/skeeve twitter.com/networkceoau ; blog: www.network-ceo.net The Experts Who The Experts Call Juniper - Cisco – IBM - Brocade - Cloud ----- Check out our Juniper promotion website! eintellego.mx Free Apple products during this promotion!!!
Check out geekzone.co.nz's forums, there's plenty of end user discussion on there, they'll be much better placed to help than us - people from service in the major telcos are regularly on there who are no doubt better placed to help than someone on nznog.
On 18/12/2012, at 10:23 PM, Skeeve Stevens
Hey all,
So I arrive in Queenstown, go to Dick Smith, and pick up 2 TelecomXT Sims and a 2Degrees Sim. Also bought $270 worth of recharge vouchers.
Telecom XT wasn't too much of a problem... ring up a number and recharge the sims.... worked fine.
2Degres. Useless bloody idiots who if I had the time I would lodge a complaint with whatever authority there was in NZ for doing do.
So, got their Nano Sim, put it in the iPad Mini... and nothing. Says it sees the 2Degrees towers... but nothing. Won't activate.
Call them, they say I need to put it in a phone with Nano slot (iPhone5) to activate... I didn't bother bringing the 5 because I had the Mini.
Called last night, they took details, said to call back in the morning.
I called this morning, waited an hour for these idiots to figure out why I or they couldn't activate it... and even got the comment when I said that if they are selling these for iPad Mini's and there is no way to activated they said 'Seems a bit stupid doesnt it'.
They said someone would call me back... they didnt.
I called back tonight, chick read through all the notes... says she couldn't do anything and the escalation meant I would receive a call back by the 21st of December.
WTF?! These people are totally useless.
Now the chick is telling me that Dick Smith 'should have' known.... really? Dick Smith said they have no idea and get no training whatsoever from 2Degrees, or any of the sims they sell.
So my two Telecom XT work fine, but still needed a call to activate then... but 2Degrees is the biggest joke ever. They have no details, instructions or ANYTHING at all about activating sims on iPad's or iPad Mini's.
They had the nerve to say I should go back to Dick Smith and get them to activate it... but didn't want to pay the $60 in taxi fare.
If anyone knows anyone up there, feel free to forward them my email to them. This is the worst customer experience ever and I will be telling everyone I know not to use them.
*frustrated*
Skeeve Stevens, CEO - eintellego Pty Ltd skeeve(a)eintellego.net ; www.eintellego.net Phone: 1300 753 383; Cell +61 (0)414 753 383 ; skype://skeeve facebook.com/eintellego ; linkedin.com/in/skeeve twitter.com/networkceoau ; blog: www.network-ceo.net
The Experts Who The Experts Call Juniper - Cisco – IBM - Brocade - Cloud ----- Check out our Juniper promotion website! eintellego.mx Free Apple products during this promotion!!!
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
...having said that, I've pinged this at exactly the right person to raise awareness of these sorts of issues with. D On 18/12/2012 10:29 p.m., Nathan Ward wrote:
Check out geekzone.co.nz's forums, there's plenty of end user discussion on there, they'll be much better placed to help than us - people from service in the major telcos are regularly on there who are no doubt better placed to help than someone on nznog.
-- Don Gould 31 Acheson Ave Mairehau Christchurch, New Zealand Ph: + 64 3 348 7235 Mobile: + 64 21 114 0699
I really don't want to be a party pooper but...
I'm struggling to see how these are serious operational matters.
Suggest we reacquaint ourselves with this:
http://www.nznog.org/mailing-list
Hope you enjoy the rest of your stay in Queenstown.
jamie
On 18 December 2012 22:23, Skeeve Stevens
Hey all,
So I arrive in Queenstown, go to Dick Smith, and pick up 2 TelecomXT Sims and a 2Degrees Sim. Also bought $270 worth of recharge vouchers.
Telecom XT wasn't too much of a problem... ring up a number and recharge the sims.... worked fine.
2Degres. Useless bloody idiots who if I had the time I would lodge a complaint with whatever authority there was in NZ for doing do.
So, got their Nano Sim, put it in the iPad Mini... and nothing. Says it sees the 2Degrees towers... but nothing. Won't activate.
Call them, they say I need to put it in a phone with Nano slot (iPhone5) to activate... I didn't bother bringing the 5 because I had the Mini.
Called last night, they took details, said to call back in the morning.
I called this morning, waited an hour for these idiots to figure out why I or they couldn't activate it... and even got the comment when I said that if they are selling these for iPad Mini's and there is no way to activated they said 'Seems a bit stupid doesnt it'.
They said someone would call me back... they didnt.
I called back tonight, chick read through all the notes... says she couldn't do anything and the escalation meant I would receive a call back by the 21st of December.
WTF?! These people are totally useless.
Now the chick is telling me that Dick Smith 'should have' known.... really? Dick Smith said they have no idea and get no training whatsoever from 2Degrees, or any of the sims they sell.
So my two Telecom XT work fine, but still needed a call to activate then... but 2Degrees is the biggest joke ever. They have no details, instructions or ANYTHING at all about activating sims on iPad's or iPad Mini's.
They had the nerve to say I should go back to Dick Smith and get them to activate it... but didn't want to pay the $60 in taxi fare.
If anyone knows anyone up there, feel free to forward them my email to them. This is the worst customer experience ever and I will be telling everyone I know not to use them.
*frustrated*
* * *Skeeve Stevens, CEO - *eintellego Pty Ltd skeeve(a)eintellego.net ; www.eintellego.net
Phone: 1300 753 383; Cell +61 (0)414 753 383 ; skype://skeeve
facebook.com/eintellego ; http://twitter.com/networkceoau linkedin.com/in/skeeve
twitter.com/networkceoau ; blog: www.network-ceo.net
The Experts Who The Experts Call Juniper - Cisco – IBM - Brocade - Cloud ----- Check out our Juniper promotion website! eintellego.mx Free Apple products during this promotion!!!
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
participants (4)
-
Don Gould -
Jamie Baddeley -
Nathan Ward -
Skeeve Stevens