...

What I am looking for is a contact phone number where I can have a meaningful technical conversation to resolve the issue. The foreign help desk operator for Telecom/Xtra could only say "We have no way to resolve that issue".

Why would you expect Xtra to fix a Yahoo web server problem?

hit http://www.murraymoffatt.com/software-problem-0011.html

The link (first result on google for the record) has a bunch of things to try to resolve the issue. Popular opinion seems to be that the IP is banned, so it's possible that the broken proxy is on a ban list at Yahoo.

can you change its IP address?

Based on the wording of the error message i'd agree it appears to be deliberately blocked, and probably because it's being 'accused' of being the source of malicious activity. Changing the IP might work. Contacting Yahoo might work too. (Good luck). Spiro, I actually find the concept that Xtra can't help with access to www.xtra.co.nz somewhat amusing... except I suppose I shouldn't... Mark.

On Tue, 28 Oct 2008, Spiro Harvey wrote:

"Mark Foster" wrote:

...

Spiro, I actually find the concept that Xtra can't help with access to www.xtra.co.nz somewhat amusing... except I suppose I shouldn't...

well, www.xtra.co.nz certainly seems to point to a local IP (ie; not one of Yahoo's IPs). I'd believe that Xtra have no control over their webmail server because AFAIK their mail has been outsourced in its entirety, but the OP wasn't too clear on exactly where the problems are.

$ telnet www.xtra.co.nz 80 Trying 202.27.184.102... Connected to xtra.co.nz. Escape character is '^]'. GET / HTTP/1.1 Host: www.xtra.co.nz HTTP/1.1 302 Moved Temporarily Server: Netscape-Enterprise/4.1 Date: Tue, 28 Oct 2008 03:15:35 GMT Location: http://yahooxtra.co.nz Content-length: 0 Content-type: text/html Connection: close -- Simon Lyall | Very Busy | Web: http://www.darkmere.gen.nz/ "To stay awake all night adds a day to your life" - Stilgar | eMT.

Thanks Ted, The error resolved itself about 16:30 yesterday afternoon. I really appreciate the response received so thanks. Regards Gary From: Ted Grenfell [mailto:Ted.Grenfell(a)telecom.co.nz] Sent: Tuesday, 28 October 2008 6:08 p.m. To: Gary Wagener [DATACOM]; nznog(a)list.waikato.ac.nz Subject: RE: [nznog] Yahoo 999 error You can call me if you like Gary. We'll then see how we might get you some help from Yahoo! if required. -- Regards, Ted Grenfell Technology Operations Manager Telecom Online Services T +64 9 357 7277 (0800 10 80 10 extn 97277) F +64 9 357 8157 M +64 27 443 5455 E ted.grenfell(a)telecom.co.nz mailto:ted.grenfell(a)telecom.co.nz W www.telecom.co.nz http://www.telecom.co.nz Level 9, Mayoral Dr Bldg, 31 Airedale Street Private Bag 92028, Auckland CBD, New Zealand ________________________________ "This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002." ________________________________ From: Gary Wagener [DATACOM] [mailto:GaryWA(a)datacom.co.nz] Sent: Tuesday, 28 October 2008 2:56 p.m. To: nznog(a)list.waikato.ac.nz Subject: [nznog] Yahoo 999 error Hi all, Sorry if this is off topic a bit. We manage a couple of Corporate Proxies and whilst one can connect happily to www.xtra.co.nz and www.yahoo.com The other cannot and returns the message below. What I am looking for is a contact phone number where I can have a meaningful technical conversation to resolve the issue. The foreign help desk operator for Telecom/Xtra could only say "We have no way to resolve that issue". Thanks Gary Wagener Senior Security Specialist Internet Data Centre Ph (04) 3855237 Mob (0274) 993 895 Datacom Systems Limited PO Box 6376 Wellington New Zealand