Thanks for sharing Mark. There's also a great Usenix article about Psychological Safety[1]. At the core of my healthy-operations-team strategy is the question "How can I make sure my team is psychologically safe?" We have also had people in our organization certified in Mental Health First Aid, which has built an informal network of help. (I'm one of them; talk to me if you think you need help.) I'm happy to chat if anyone is curious. [1] https://www.usenix.org/system/files/login/articles/login_winter17_09_looney.... Cheers, James On 6/09/19 9:37 PM, Mark Prior wrote:

Do yourself a favour and spend some time reading this presentation.

https://nlnog.net/static/nlnogday2019/3_NLNOG_day_2019_Erik_Bais_Working_und...

Mark.

-- James Dempsey Head of Cloud Operations Catalyst Cloud --