Old Telstra Saturn Cable infrastructure in wellington.
Hi, I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar. No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks. Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'. cheers jamie
Hi Jamie I can direct your query.. will email you off list. ________________________________ From: nznog-bounces(a)list.waikato.ac.nz <nznog-bounces(a)list.waikato.ac.nz> on behalf of Jamie Baddeley <Jamie.baddeley(a)vpc.co.nz> Sent: Monday, January 14, 2019 8:22:45 PM To: nznog Subject: [nznog] Old Telstra Saturn Cable infrastructure in wellington. Hi, I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar. No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks. Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'. cheers jamie
Thanks Phil. I'd prefer VF put the solution in the public domain so when folks like me ring up we don't end up thinking about big shoes and red noses. With the age of the infrastructure I'd guess it's potentially a trend for years to come. Cheers jamie On Mon, 14 Jan 2019 at 20:26, Hunt, Phil, Vodafone NZ < Phil.Hunt(a)vodafone.com> wrote:
Hi Jamie I can direct your query.. will email you off list.
------------------------------ *From:* nznog-bounces(a)list.waikato.ac.nz <nznog-bounces(a)list.waikato.ac.nz> on behalf of Jamie Baddeley <Jamie.baddeley(a)vpc.co.nz> *Sent:* Monday, January 14, 2019 8:22:45 PM *To:* nznog *Subject:* [nznog] Old Telstra Saturn Cable infrastructure in wellington.
Hi,
I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar.
No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks.
Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'.
cheers
jamie
Best not to be the NZ Comcast Phil ;) On Sun, Jan 13, 2019 at 11:31 PM Jamie Baddeley <Jamie.baddeley(a)vpc.co.nz> wrote:
Thanks Phil.
I'd prefer VF put the solution in the public domain so when folks like me ring up we don't end up thinking about big shoes and red noses. With the age of the infrastructure I'd guess it's potentially a trend for years to come.
Cheers
jamie
On Mon, 14 Jan 2019 at 20:26, Hunt, Phil, Vodafone NZ < Phil.Hunt(a)vodafone.com> wrote:
Hi Jamie I can direct your query.. will email you off list.
------------------------------ *From:* nznog-bounces(a)list.waikato.ac.nz < nznog-bounces(a)list.waikato.ac.nz> on behalf of Jamie Baddeley < Jamie.baddeley(a)vpc.co.nz> *Sent:* Monday, January 14, 2019 8:22:45 PM *To:* nznog *Subject:* [nznog] Old Telstra Saturn Cable infrastructure in wellington.
Hi,
I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar.
No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks.
Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'.
cheers
jamie
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz https://list.waikato.ac.nz/mailman/listinfo/nznog
I'm saving my pennies for the $7,000 Voda needs to put the coax splitter bollard in front of my planned driveway into a pit. Meanwhile they continue to pamphlet our UFB-connected property for an inferior service at the same price. On Mon, 14 Jan 2019, 14:23 Jamie Baddeley <Jamie.baddeley(a)vpc.co.nz wrote:
Hi,
I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar.
No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks.
Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'.
cheers
jamie
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz https://list.waikato.ac.nz/mailman/listinfo/nznog
participants (4)
-
Hunt, Phil, Vodafone NZ -
Jamie Baddeley -
Jonathan Brewer -
Tim Hoffman