Best not to be the NZ Comcast Phil ;) On Sun, Jan 13, 2019 at 11:31 PM Jamie Baddeley wrote:

Thanks Phil.

I'd prefer VF put the solution in the public domain so when folks like me ring up we don't end up thinking about big shoes and red noses. With the age of the infrastructure I'd guess it's potentially a trend for years to come.

Cheers

jamie

On Mon, 14 Jan 2019 at 20:26, Hunt, Phil, Vodafone NZ < Phil.Hunt(a)vodafone.com> wrote:

...

Hi Jamie I can direct your query.. will email you off list.

------------------------------ *From:* nznog-bounces(a)list.waikato.ac.nz < nznog-bounces(a)list.waikato.ac.nz> on behalf of Jamie Baddeley < Jamie.baddeley(a)vpc.co.nz> *Sent:* Monday, January 14, 2019 8:22:45 PM *To:* nznog *Subject:* [nznog] Old Telstra Saturn Cable infrastructure in wellington.

Hi,

I had reason to try and contact Vodafone over the weekend due to some concerns about the mechanical integrity of their ageing overhead cable network. Basically there was a bit that was in danger of getting snagged by a bus or similar.

No one on the helpdesk had a clue. The fact that they had overhead wires in a city in NZ seemed like a complete surprise to them. I'm emailing here because the standard routine did not work. This after being routed to several different desks.

Does anyone here know how one would resolve an issue like this? Are VF even using this stuff anymore? If not, when are they going to start taking it down so apparent mismanagement of the "asset" doesn't pose a risk to the public? If they are still using it can someone advise the right place to call to get it quickly resolved? Or at least when someone says 'overhead cable infrastructure fault' the response is not 'you'll have to ring Chorus'.

cheers

jamie

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