Evening,
Anyone from 2talk on the list?
I can't get hold of anyone via the wholesale support number or the NOC
number I have on-hand.
Having some issues with inbound calls affecting a number of customers.
*Jesse Archer*
*General Manager*Full Flavour
*p. *07 577 0099 *ddi*. 07 281 1391
*s*. Skype "myfullflavour"
*e*. jesse(a)fullflavour.nz
Hi Jesse
I know that some of their team members (some pretty important ones too!) do watch this list, but I can say from experience that the fastest way to get action on an operational issue to lodge a ticket through their 'live' interface and set the ticket priority to urgent. Even faster than the WS support # or NOC direct :)
http://live.2talk.co.nz/
If the additional information helps at all, we saw multiple registrations start failing from 18:20, but they look to have stabilised around 18:42 and it's green across the board again now.
I just figured that since they have advertised planned maintenance for 01:00 to 03:00 tomorrow morning that maybe this was the result of a few prep-work jobs.
Pete
On 28/10/2015, at 6:29 PM, Jesse Archer
Evening, Anyone from 2talk on the list?
I can't get hold of anyone via the wholesale support number or the NOC number I have on-hand.
Having some issues with inbound calls affecting a number of customers.
Jesse Archer General Manager Full Flavour
p. 07 577 0099 ddi. 07 281 1391 s. Skype "myfullflavour" e. jesse(a)fullflavour.nz w. fullflavour.nz a. Basestation, 148 Durham Street, Tauranga a. PO Box 16306, Bethlehem 3176, New Zealand
_______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
Thanks Pete,
I did log a ticket but hadn't received any update. We're still seeing
services intermittently failing.
*Jesse Archer*
*General Manager*Full Flavour
*p. *07 577 0099 *ddi*. 07 281 1391
*s*. Skype "myfullflavour"
*e*. jesse(a)fullflavour.nz
Hi Jesse
I know that some of their team members (some pretty important ones too!) do watch this list, but I can say from experience that the fastest way to get action on an operational issue to lodge a ticket through their 'live' interface and set the ticket priority to urgent. Even faster than the WS support # or NOC direct :)
If the additional information helps at all, we saw multiple registrations start failing from 18:20, but they look to have stabilised around 18:42 and it's green across the board again now. I just figured that since they have advertised planned maintenance for 01:00 to 03:00 tomorrow morning that maybe this was the result of a few prep-work jobs. Pete
On 28/10/2015, at 6:29 PM, Jesse Archer
wrote: Evening,
Anyone from 2talk on the list?
I can't get hold of anyone via the wholesale support number or the NOC number I have on-hand.
Having some issues with inbound calls affecting a number of customers.
*Jesse Archer* *General Manager*Full Flavour
*p. *07 577 0099 *ddi*. 07 281 1391 *s*. Skype "myfullflavour" *e*. jesse(a)fullflavour.nz
*w*. fullflavour.nz http://www.fullflavourmedia.co.nz/ *a. *Basestation, 148 Durham Street, Tauranga *a*. PO Box 16306, Bethlehem 3176, New Zealand _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog
It’s likely something related to this:
2talk Network Maintenance Notification: Thursday 29th October 1am-3am
Customers can expect outages during this time. Update posted once complete.
Kind regards,
Matthew Harrison
The Top Dog / Managing Director
[http://www.primowireless.co.nz/primo_office_move.jpg]http://www.primowireless.co.nz/help/contact-us
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From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Jesse Archer
Sent: Wednesday, 28 October 2015 6:56 PM
To: NZNOG
participants (3)
-
Jesse Archer
-
Matthew @ PrimoWireless
-
Pete Mundy