smilecity.co.nz routing issue
Hi Everyone Can anyone on here (or someone from smilycity ops) contact me please.
From inside our network I am seeing trace routes like this:
Serenity:Dude alexander$ traceroute smilecity.co.nz traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte packets 1 172.31.2.1 (172.31.2.1) 0.510 ms 0.331 ms 0.295 ms 2 192.168.1.1 (192.168.1.1) 0.456 ms 0.381 ms 0.306 ms 3 113.197.96.18 (113.197.96.18) 3.943 ms 3.854 ms 4.531 ms 4 103.9.216.18 (103.9.216.18) 10.741 ms 10.409 ms 10.276 ms 5 103.9.216.17 (103.9.216.17) 10.374 ms 10.706 ms 10.324 ms 6 203.167.223.89 (203.167.223.89) 16.319 ms 15.262 ms 16.715 ms 7 ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17) 15.760 ms 11.881 ms 20.355 ms 8 * unknown.telstraglobal.net (134.159.174.37) 21.230 ms 16.681 ms 9 i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149) 40.901 ms 46.391 ms 39.776 ms 10 tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165) 37.536 ms 38.606 ms 40.730 ms 11 bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86) 39.208 ms 45.322 ms 38.338 ms 12 bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89) 37.451 ms 43.868 ms 42.258 ms 13 10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183) 44.120 ms 37.368 ms 45.299 ms 14 equini3.lnk.telstra.net (139.130.117.214) 46.450 ms 43.879 ms 38.092 ms 15 ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158) 41.385 ms 37.662 ms 40.540 ms 16 ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181) 45.515 ms 37.164 ms 48.858 ms 17 * * * 18 * * * ^C Serenity:Dude alexander$ traceroute smilecity.co.nz traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte packets 1 172.31.2.1 (172.31.2.1) 0.536 ms 0.325 ms 0.363 ms 2 192.168.1.1 (192.168.1.1) 0.438 ms 0.451 ms 0.451 ms 3 113.197.96.18 (113.197.96.18) 3.944 ms 4.262 ms 4.055 ms 4 103.9.216.18 (103.9.216.18) 10.531 ms 10.460 ms 10.452 ms 5 103.9.216.17 (103.9.216.17) 10.377 ms 10.452 ms 10.407 ms 6 203.167.223.89 (203.167.223.89) 12.253 ms 19.681 ms 11.798 ms 7 ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17) 11.325 ms 12.228 ms 17.588 ms 8 unknown.telstraglobal.net (134.159.174.37) 12.124 ms unknown.telstraglobal.net (134.159.174.41) 16.676 ms unknown.telstraglobal.net (134.159.174.37) 17.402 ms 9 * i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149) 37.856 ms 38.422 ms 10 tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165) 40.765 ms 41.609 ms 39.188 ms 11 bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86) 39.683 ms 40.859 ms 39.406 ms 12 bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89) 37.026 ms 41.156 ms 44.457 ms 13 10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183) 38.273 ms 38.520 ms 37.169 ms 14 equini3.lnk.telstra.net (139.130.117.214) 43.372 ms 42.876 ms 40.542 ms 15 ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158) 50.179 ms 49.605 ms 48.397 ms 16 ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181) 50.201 ms 47.475 ms 54.071 ms 17 * * * 18 * * * ^C However from kcbbs.gen.nz trace route tool I see: traceroute to smilecity.co.nz (202.177.214.122), 30 hops max, 40 byte packets 1 f0-1-0-15-c7507-1.kc.net.nz (202.27.217.193) 0.608 ms 0.552 ms 1.452 ms 2 domr1.kci.net.nz (202.27.217.135) 0.739 ms 0.873 ms 0.678 ms 3 vocus1.ape.nzix.net (192.203.154.123) 1.047 ms 1.005 ms 0.983 ms 4 ten-0-2-0-400.bdr01.akl01.akl.VOCUS.net.au (114.31.202.43) 24.834 ms 25.714 ms 25.57 ms 5 ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86) 25.069 ms ten-0-1-0-1.cor01.alb01.akl.VOCUS.net.nz (114.31.202.67) 26.103 ms ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86) 25.668 ms 6 ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au (114.31.199.116) 25.569 ms 25.356 ms 25.368 ms 7 ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225) 25.556 ms ten-0-5-0-1.cor01.syd04.nsw.VOCUS.net.au (175.45.72.118) 24.679 ms ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225) 25.096 ms 8 ge-0-0-0.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.78) 24.974 ms ip-123.72.45.175.VOCUS.net.au (175.45.72.123) 24.761 ms ge-0-0-1.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.80) 24.471 ms 9 ip-194.73.45.175.VOCUS.net.au (175.45.73.194) 26.621 ms 38.67 ms 25.987 ms 10 xe-0-1-1.gw101.sy1.ap.equinix.com (27.111.240.144) 26.464 ms 25.811 ms 25.527 ms 11 ge-3-2.br101.sy1.ap.equinix.com (27.111.240.154) 31.744 ms 26.245 ms 26.222 ms 12 202.177.214.66 (202.177.214.66) 26.129 ms 25.577 ms 26.983 ms 13 202.177.214.122 (202.177.214.122) 26.725 ms 25.909 ms 25.476 ms and down for everyone or just me tells me its up for others. We don't have a vocus pipe for me to re route though or test from this location. This has been happening for a while and is not a new issue today. traffic is coming from 113.197.96.0/22 I will be raising it with Telstra NOC but as the loss seems to happen inside Equinix I wondered if anyone from smile city themselves may be able to help Will be cross posted to AUSNOG re: equinix Off list replies welcomed. Regards Alexander Alexander Neilson Neilson Productions Limited alexander(a)neilson.net.nz 021 329 681 022 456 2326
Have you tried contacting your ISP's support desk?
On Wed, Aug 7, 2013 at 11:00 AM, Alexander Neilson wrote: Hi Everyone Can anyone on here (or someone from smilycity ops) contact me please. From inside our network I am seeing trace routes like this: Serenity:Dude alexander$ traceroute smilecity.co.nz
traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte
packets
1 172.31.2.1 (172.31.2.1) 0.510 ms 0.331 ms 0.295 ms
2 192.168.1.1 (192.168.1.1) 0.456 ms 0.381 ms 0.306 ms
3 113.197.96.18 (113.197.96.18) 3.943 ms 3.854 ms 4.531 ms
4 103.9.216.18 (103.9.216.18) 10.741 ms 10.409 ms 10.276 ms
5 103.9.216.17 (103.9.216.17) 10.374 ms 10.706 ms 10.324 ms
6 203.167.223.89 (203.167.223.89) 16.319 ms 15.262 ms 16.715 ms
7 ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17) 15.760 ms
11.881 ms 20.355 ms
8 * unknown.telstraglobal.net (134.159.174.37) 21.230 ms 16.681 ms
9 i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149) 40.901
ms 46.391 ms 39.776 ms
10 tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165) 37.536 ms
38.606 ms 40.730 ms
11 bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86) 39.208 ms
45.322 ms 38.338 ms
12 bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89) 37.451 ms
43.868 ms 42.258 ms
13 10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183) 44.120
ms 37.368 ms 45.299 ms
14 equini3.lnk.telstra.net (139.130.117.214) 46.450 ms 43.879 ms
38.092 ms
15 ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158) 41.385 ms 37.662
ms 40.540 ms
16 ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181) 45.515 ms 37.164
ms 48.858 ms
17 * * *
18 * * *
^C Serenity:Dude alexander$ traceroute smilecity.co.nz
traceroute to smilecity.co.nz (202.177.214.122), 64 hops max, 52 byte
packets
1 172.31.2.1 (172.31.2.1) 0.536 ms 0.325 ms 0.363 ms
2 192.168.1.1 (192.168.1.1) 0.438 ms 0.451 ms 0.451 ms
3 113.197.96.18 (113.197.96.18) 3.944 ms 4.262 ms 4.055 ms
4 103.9.216.18 (103.9.216.18) 10.531 ms 10.460 ms 10.452 ms
5 103.9.216.17 (103.9.216.17) 10.377 ms 10.452 ms 10.407 ms
6 203.167.223.89 (203.167.223.89) 12.253 ms 19.681 ms 11.798 ms
7 ge-0-2-0-914.xcore1.acld.telstraclear.net (203.98.42.17) 11.325 ms
12.228 ms 17.588 ms
8 unknown.telstraglobal.net (134.159.174.37) 12.124 ms
unknown.telstraglobal.net (134.159.174.41) 16.676 ms
unknown.telstraglobal.net (134.159.174.37) 17.402 ms
9 * i-0-0-4-1.sydo-core02.bx.telstraglobal.net (202.84.142.149) 37.856
ms 38.422 ms
10 tengige0-1-0-11.oxf-gw1.sydney.telstra.net (203.50.13.165) 40.765 ms
41.609 ms 39.188 ms
11 bundle-ether2.oxf-gw2.sydney.telstra.net (203.50.6.86) 39.683 ms
40.859 ms 39.406 ms
12 bundle-ether1.chw-core2.sydney.telstra.net (203.50.6.89) 37.026 ms
41.156 ms 44.457 ms
13 10gigabitethernet7-1.chw45.sydney.telstra.net (203.50.20.183) 38.273
ms 38.520 ms 37.169 ms
14 equini3.lnk.telstra.net (139.130.117.214) 43.372 ms 42.876 ms
40.542 ms
15 ge-3-2.br103.sy1.ap.equinix.com (27.111.240.158) 50.179 ms 49.605
ms 48.397 ms
16 ge-3-1.br101.sy1.ap.equinix.com (202.177.217.181) 50.201 ms 47.475
ms 54.071 ms
17 * * *
18 * * *
^C However from kcbbs.gen.nz trace route tool I see: traceroute to smilecity.co.nz (202.177.214.122), 30 hops max, 40 byte
packets
1 f0-1-0-15-c7507-1.kc.net.nz (202.27.217.193) 0.608 ms 0.552 ms
1.452 ms
2 domr1.kci.net.nz (202.27.217.135) 0.739 ms 0.873 ms 0.678 ms
3 vocus1.ape.nzix.net (192.203.154.123) 1.047 ms 1.005 ms 0.983 ms
4 ten-0-2-0-400.bdr01.akl01.akl.VOCUS.net.au (114.31.202.43) 24.834 ms
25.714 ms 25.57 ms
5 ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86) 25.069 ms
ten-0-1-0-1.cor01.alb01.akl.VOCUS.net.nz (114.31.202.67) 26.103 ms
ten-0-1-0-0.cor01.alb01.akl.VOCUS.net.nz (114.31.202.86) 25.668 ms
6 ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au (114.31.199.116) 25.569 ms
25.356 ms 25.368 ms
7 ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225) 25.556 ms
ten-0-5-0-1.cor01.syd04.nsw.VOCUS.net.au (175.45.72.118) 24.679 ms
ten-0-1-0-3.cor01.syd04.nsw.VOCUS.net.au (175.45.72.225) 25.096 ms
8 ge-0-0-0.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.78) 24.974 ms
ip-123.72.45.175.VOCUS.net.au (175.45.72.123) 24.761 ms
ge-0-0-1.bdr02.syd04.nsw.VOCUS.net.au (175.45.72.80) 24.471 ms
9 ip-194.73.45.175.VOCUS.net.au (175.45.73.194) 26.621 ms 38.67 ms
25.987 ms
10 xe-0-1-1.gw101.sy1.ap.equinix.com (27.111.240.144) 26.464 ms 25.811
ms 25.527 ms
11 ge-3-2.br101.sy1.ap.equinix.com (27.111.240.154) 31.744 ms 26.245
ms 26.222 ms
12 202.177.214.66 (202.177.214.66) 26.129 ms 25.577 ms 26.983 ms
13 202.177.214.122 (202.177.214.122) 26.725 ms 25.909 ms 25.476 ms
and down for everyone or just me tells me its up for others. We don't have a vocus pipe for me to re route though or test from this
location. This has been happening for a while and is not a new issue today. traffic
is coming from 113.197.96.0/22 I will be raising it with Telstra NOC but as the loss seems to happen
inside Equinix I wondered if anyone from smile city themselves may be able
to help Will be cross posted to AUSNOG re: equinix Off list replies welcomed. Regards
Alexander Alexander Neilson
Neilson Productions Limited alexander(a)neilson.net.nz
021 329 681
022 456 2326 _______________________________________________
NZNOG mailing list
NZNOG(a)list.waikato.ac.nz
http://list.waikato.ac.nz/mailman/listinfo/nznog
participants (2)
-
Alexander Neilson -
Sam Russell