Hey guys,
I've a little problem which I've logged with Orcon but wondering if anyone
on this list could possibly give some advise, or if anyone else on this
list has seen this issue lately.
A client of mine has developers in India, there developers have not been
able to access servers hosted by us after 5:30pm in the evening, however
during the day (NZST) they can view the pages fine. what happens is the
page doesn't load at all, they just get a blank page and it times out,
however they can ping and traceroute to our servers just fine.
During the time when they get these timeouts, they're able to load
Orcon.net.nz with no issues and all other sites in NZ. I will also mention
that I've had people test this from windows, linux, unix, internet
explorer, firefox, lynx, etc and the users are coming from South Africa,
india, kenya, the odd one in Australia, etc. Most other countries can view
the sites with no issues, but the whole of india cant and other select
countries.
I've had them run mturoute, traceroute, ping, load sites by IP address, and
much more, but it doesn't work, every now and then pages will start loading
for a short period.
I've cut data over to our secondary circuit, checked for errors, checked
mtu's, replaced juniper gear with cisco gear, had them attempt to connect
to other servers etc. I've replaced every node and piece of gear in our
network and used different ethernet paths from within Orcons DC and the
problem still persists.
Unfortunately Orcon's technical support ends at 5pm, this problem starts at
5:30pm, on-call staff don't appear to be able to help as the problem is a
little over their head and network engineers only work on faults during the
day. The problem started Sunday from what I can tell and 2 nights in a row
I've asked for help from orcon but have received none yet, however they did
mention it's funny one other person reported a similar issue.
So, does anyone have any suggestions for me (off list please) and is anyone
else seeing similar issues on their network in the evening through orcon or
other vendor?
In case this is a little off-topic (which I hope it's not), beer for the
person that can fix this!
Thanks
Barry Murphy
