- NZNOG - lists.nznog.org

(no subject)
by Drew_Collins＠apn.co.nz 06 Jul '04

06 Jul '04

This is the formal reply from TCL on a email I sent them two days ago. Last Sunday morning between 0100-0600 during the regular planned maintanance window we upgraded 90% of the IP Networks' access switches to a new version of code. The main reason for this upgrade was to introduce software into the core switches that would support 'hitless upgrades' upon the next release of processor cards. This feature added resiliance to the IP Network in that we could upgrade software on the core switches and customers would not notice any outage. During the course of Sunday day/night there were a number of customers who appeared to have unrelated issues and engineers worked through the evening to resolve these. On Monday morning, when most customers started work, other network faults were reported. Along with some unrelated issues, it also appeared that there were issues with regard to the software upgrade on Sunday morning. About 12% of IP customers were affected with software issues related to the upgrade. After further diagnosis, it was decided to roll back to the previous, known good, software version of code on the core access switches in Auckland, Wellington and Christchurch. This was achieved by around 11am Monday morning and appeared to help restore service to affected customers. >From that point on, it was decided to work through all known affected customers with issues and rollback the software on the affected switches that they are connected to. This work carried on through the day on a case by case basis. This process will continue, as required, and engineers will work with any further affected customer. While the above is occuring, engineers are working with suppliers to resolve the issues and then a plan can be devised to complete the upgrade. We regret the impact this has had on customers. Significant steps were taken prior to the software change to avoid this happening. It is important to note that this version of GA (or General availability) code had gone through extensive testing in the TelstraClear IP Lab and had been running successfully online in parts of the Network for several weeks. Russell Prince TelstraClear Business Consultant Drew Collins Group Communications Manager Group IT Services NZ APN Holdings NZ Ltd My DDI: +64 9 373 9573 My Mobile +64 21 823268 My Fax: +64 9 373 6411 Ph: +64 9 379 5050 My eMail: drew_collins(a)apn.co.nz Website: www.apn.co.nz *************************************************************************** This eMail may contain privileged and confidential information intended only for the use of the intended recipient. If you are not the intended recipient of this message, any use, dissemination, distribution or reproduction of this message is prohibited. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of APN News & Media NZ Ltd. For more information on APN News & Media NZ Ltd please visit our web site at http://www.apn.co.nz ***************************************************************************

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RE: [nznog] (no subject)
by Scott Walsh 05 Jul '04

05 Jul '04

> Value their jobs ? It's company policy to NOT advertise major outtages > ? I'm more referring to current outtages, if anything. LET PEOPLE KNOW. I know departments in large provides that have a policy of not advising of planned outages, let alone unplanned (not implying that this is TC's). The techs/helpdesk in companies in companies that do not provide full information they are usual following their company policies or guidelines (or working with what they at the time). If techs/helpdesk doesn't give out information for policy reason, in my view the best people to try and change with this with are your account managers. Thanks Scott Walsh Service Implementation Specialist Logical CSI Level 2, 48 Greys Ave, P.O Box 5379, Wellesley Street, Auckland, New Zealand Tel: +64 9 359 4104 Fax: +64 9 309 3242 Mob: +64 21 307 763 www.nz.logical.com This email communication does not create or vary any contractual relationship between Logical and you. Internet communications are not secure and accordingly Logical does not accept any legal liability for the contents of this message. The contents of this email are confidential to the intended recipient at the email address to which it has been addressed. It may not be disclosed to or used by anyone other than this addressee, nor may it be copied in any way. If received in error, please contact Logical on 0800 802 729 quoting the name of the sender and the addressee and then delete it from your system. Please note that neither Logical nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any).

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Re: [nznog] (no subject)
by neil gardner 05 Jul '04

05 Jul '04

>>> Drew Broadley <drew(a)corrupt.co.nz> 6/07/2004 4:37:28 p.m. >>> >I'm sure there are quite a few TC technicians on this list, why do none >of them announce it on here ? As has already been commented, I'm damn sure they aren't allowed to comment publically on the issues like this - and this list is actually public. A more reasonable lament would be to wonder why on earth their helpdesk was left to make up excuses when the TC knew about the problem very early and were already working through a plan to resolve the issues. I know that I would have felt MUCh happier with "We have a known problem with some core switches - it doesn't affect everyone but is affecting a lot of people. We're executing a rollback to a known good configuration. I can't give you a specific ETA on return of service for you but we expect to have 95% of the affected customers back online before 3pm", than I was with the "We've got upstream provider problems I think" The only difference between the 2 is a 5 minute email to the helpdesk staff from those in the know. Cheers - N. NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesyn Research Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesyn Research.

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Urgent need for a Cisco with async serial port
by David Zanetti 05 Jul '04

05 Jul '04

We require fairly urgently a small Cisco router with at least one X.21 serial interface and Ethernet, for routing some IP. Recommended sources, and/or offers of actual units very welcome! -- David Zanetti <david.zanetti(a)catalyst.net.nz> Team Leader, Systems Administration +64-4-8032233 +64-21-402260

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RE: [nznog] How to get square eyes
by Richard Naylor 05 Jul '04

05 Jul '04

At 06:03 p.m. 5/07/2004 +1200, Regan Murphy wrote: > > 4 TV stations now available - TV-One, TV-2, Shine TV and Maori TV > > > > check out www.r2.co.nz/meta/live.htm > > > >Went to fire up the TV One stream to catch the news but it seems to be >broadcasting TV2 instead? done battle with remotes. Should be all good now. no front panel controls and 3 STBs use the same remote. <sigh> at least I got the weather for next few days. (missed tomorrow, of course) There is some blocking artifacts due to satellite reception at the moment. This is also the cause of the occasional hue. Tomorrow we will try and put up some alternate bit rates for you to try as well as making the web pages a little more coherent. But what you see now is here to stay, so you can tell folks about it. rich

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Re: [nznog] How to get square eyes
by Steve Martin 05 Jul '04

05 Jul '04

TV1 for me is fine, TV2 seems to be having ... issues. No picture or sound ... Was also the same for me last night ... Steve ----- Original Message ----- From: "Drew Broadley" <drew(a)corrupt.co.nz> To: "Richard Naylor" <richard.naylor(a)citylink.co.nz> Cc: <nznog(a)list.waikato.ac.nz> Sent: Tuesday, July 06, 2004 9:40 AM Subject: Re: [nznog] How to get square eyes Richard Naylor wrote: > done battle with remotes. Should be all good now. no front panel > controls and 3 STBs use the same remote. <sigh> at least I got the > weather for next few days. (missed tomorrow, of course) > > There is some blocking artifacts due to satellite reception at the > moment. This is also the cause of the occasional hue. > > Tomorrow we will try and put up some alternate bit rates for you to > try as well as making the web pages a little more coherent. But what > you see now is here to stay, so you can tell folks about it. > > rich I cannot seem to get any of the TV One and TV2 streams ? Streaming a blank screen and no sound (or hiss) - Drew _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

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RE: [nznog] Internet Funkiness this morning
by Steve Schmidt 05 Jul '04

05 Jul '04

Once the rollback had been completed at 4pm, we had a couple of blips, 1 early evening and 1 at about 12am apparently due to problems on an alpine switch in Auckland. Other than that, all is looking good at this stage. _____ From: robbie_gernandt(a)wilsonandhorton.co.nz [mailto:robbie_gernandt(a)wilsonandhorton.co.nz] Sent: Tuesday, 6 July 2004 8:41 a.m. To: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Internet Funkiness this morning anybody still experiencing difficulties with TC services this morning? cheers Robbie G ************************************************************************ *** This eMail may contain privileged and confidential information intended only for the use of the intended recipient. If you are not the intended recipient of this message, any use, dissemination, distribution or reproduction of this message is prohibited. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of APN News & Media NZ Ltd. For more information on APN News & Media NZ Ltd please visit our web site at http://www.apn.co.nz ************************************************************************ *** CAUTION: This e-mail and any attachment(s) contains information that is intended to be read only by the named recipient(s). It may contain information that is confidential, proprietary or the subject of legal privilege. This information is not to be used by any other person and/or organisation. If you are not the intended recipient, please advise us immediately and delete this e-mail from your system. Do not use any information contained in it.

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RE: [nznog] Internet Funkiness this morning
by Scott Walsh 05 Jul '04

05 Jul '04

Hi, We were informed there will most likely be more drops this afternoon while the back out was done... Scott -----Original Message----- From: Mark Potter [mailto:Mark.Potter(a)tvnz.co.nz] Sent: Monday, 5 July 2004 1:19 p.m. To: nznog(a)list.waikato.ac.nz Subject: RE: [nznog] Internet Funkiness this morning I heard they were backing out changes made on the weekend. :( Mark P -----Original Message----- Hi guys - I expect this message will bounce or disappear somewhere since I have seen nothing over this list this morning (Monday 5th) but... Does anyone know what the story is with Telstra this morning? Our International has been bouncing up and down (more down than up) and now national is starting to act funky. I've confirmed several others are experiencing this on Telstra circuits but all anyone can get out of Telstra is "Upstream provider problems" Just like to know if I'm going to be able to do any (Internet) related work today. Cheers - Neil G ps. If you get this after Monday the 5th, just ignore the message. NOTICE: This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error please notify Allied Telesyn Research Ltd immediately. Any views expressed in this message are those of the individual sender, except where the sender has the authority to issue and specifically states them to be the views of Allied Telesyn Research. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog ================================================================ CAUTION: This e-mail and any attachment(s) contains information that is intended to be read only by the named recipient(s). It may contain information that is confidential, proprietary or the subject of legal privilege. This information is not to be used by any other person and/or organisation. If you are not the intended recipient, please advise us immediately and delete this e-mail from your system. Do not use any information contained in it. ================================================================ For more information on the Television New Zealand Group, visit us online at http://www.tvnz.co.nz ================================================================ _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

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RE: [nznog] How to get square eyes
by Regan Murphy 04 Jul '04

04 Jul '04

> 4 TV stations now available - TV-One, TV-2, Shine TV and Maori TV > > check out www.r2.co.nz/meta/live.htm > Went to fire up the TV One stream to catch the news but it seems to be broadcasting TV2 instead? -- Regan

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RE: [nznog] How to get square eyes
by Regan Murphy 04 Jul '04

04 Jul '04

http://www.videolan.org/ The open source VLC Media Player plays ASX streams no problem. > -----Original Message----- > From: Richard Naylor [mailto:richard.naylor(a)citylink.co.nz] > Sent: Monday, 5 July 2004 3:29 p.m. > To: Richard Hector; nznog(a)list.waikato.ac.nz > Subject: Re: [nznog] How to get square eyes > > At 03:26 p.m. 5/07/2004 +1200, Richard Hector wrote: > > >How about something viewable with free software? > > use mplayer on Linux. Other players available for OS-X. And I > think VideoLAn works, but haven't tried it. > > rich > off to battle remote units and get channels right - again......... > > > > _______________________________________________ > NZNOG mailing list > NZNOG(a)list.waikato.ac.nz > http://list.waikato.ac.nz/mailman/listinfo/nznog >

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