Telecommunications Scam

13 Mar 2011

      I am hoping someone else may be able to throw some light on a situation 
I am a little hot under the collar about.

My daughter lives in Albert St, Palmerston North.  Her partner received 
a call from an un-named (still don't know who sorry) telecommunications 
company stating that Telecom had had numerous complaints from residents 
in the street about the quality of the telephony and data services 
provided by Telecom.  This company claimed to be working with Telecom to 
resolve the issues and they would be taking over the management of my 
daughter's services.  The account would remain with Telecom but they, 
that is my daughter should notice an improvement in their services. NB: 
No authority or approval to take any action was given.

A call to the Telecom Help Desk immediately after asking whether there 
had been complaints seemed to suggest that there had been giving some 
credibility to the cold call.

Some days later, no telephone and no ADSL.  A call to Telecom resulted 
in their being told the line and DSL service was in the process of being 
transferred to another provider.  Who to ? Sorry we can't tell you that. 
  Why not ? The works order is not complete and we still can't tell you. 
I didn't authorise any transfer, sorry we still can't tell you. So after 
4 days, there is still no service.

I called Telecom tonight, on my daughter's behalf and didn't fair much 
better.  Apparently, this is not an isolated case and they are trying to 
sort out a number of accounts.  We have been promised that no 
re-connection fee will apply and that there will be a credit for the 
days with no service. NB: There has been no formal communication from 
the supposed new provider at all just a single cold call.

I concerned that a company had access to all the Telecom account 
details, i.e. account holder etc. Was able to initiate a transfer of 
both the telephony service and the DSL without any authority and that 
Telecom are unable/not permitted to tell the account holder who the 
service is going to or what is going on.

Does this scenario found familiar to anyone ?
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Glen and Rosanne Eustace,
GodZone Internet Services, a division of AGRE Enterprises Ltd.,
P.O. Box 8020, Palmerston North, New Zealand 4446
Ph: +64 6 357 8168, Fax: +64 6 357 8165, Mob: +64 27 542 4015

"A Ministry specialising in providing low-cost professional Internet
Services to NZ Christian Churches, Ministries and Organisations"

Glen Eustace

Juha Saarinen

Mauricio Freitas

Glen Eustace

Josh Farrelly

Joel Wiramu Pauling

Craig Whitmore

Leith Bade

Leith Bade

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