If people have domains they need to urgently manage, it may be possible to e-mail their support team and request an EPP/UDAI code to move these to an alternate provider, where one can then change their nameservers to an alternate provider (*cough* Cloudflare *cough​​*)... They will still have access to login to their registry portal to manually process these requests, regardless of their DNS system status. Be persistent. If you ask for a code, they have to give you a code. I'm aware this is made mandatory by DNC NZ for the .nz ccTLD, however for gTLDs it may be more of a challenge. Regards, Christopher H. ________________________________ From: Mark Foster Sent: Friday, September 29, 2023 8:43 AM To: nznog(a)list.waikato.ac.nz Subject: [nznog] Re: DiscountDomains Their Network Status Message https://www.discountdomains.co.nz/network-status has finally had an update in the last hour. Basically says 'aware, investigating'. But there's a whole boatload of important infrastructure down and unreachable right now, and a lot of very anxious customers waiting for further information. Mark. On 29/09/2023 11:30 am, Craig Whitmore wrote: There is a discussion on : https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=309215 geekzone.co.nzhttps://www.geekzone.co.nz/forums.asp?forumid=49&topicid=309215 [X]https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=309215 But it's all third party . Thanks On Sep 29, 2023, at 11:03 AM, Shane Langley mailto:shane(a)webtastix.net wrote:  Morning, Just wondering if anyone from DD is on here? Am curious what’s happened to their nameservers today as theres no updates on the network status page but all domains are giving SERVFAIL errors Thanks _______________________________________________ NZNOG mailing list -- nznog(a)list.waikato.ac.nzmailto:nznog(a)list.waikato.ac.nz To unsubscribe send an email to nznog-leave(a)list.waikato.ac.nzmailto:nznog-leave(a)list.waikato.ac.nz _______________________________________________ NZNOG mailing list -- nznog(a)list.waikato.ac.nzmailto:nznog(a)list.waikato.ac.nz To unsubscribe send an email to nznog-leave(a)list.waikato.ac.nzmailto:nznog-leave(a)list.waikato.ac.nz

Guys is this tied into the free parking are they part of the stack as well because I'm just looking at a client's site currently that's in the free parking control panel and their databases are all offline I'm wondering if it's the same CollectiveD-- Don Gould5 Cargill PlaceRichmond 8013Christchurch, New ZealandMobile/Telegram: + 64 21 114 0699www.bowenvale.co.nz -------- Original message --------From: Shane Langley Date: 29/09/23 12:09 pm (GMT+12:00) To: Christopher Hawker , Mark Foster , nznog(a)list.waikato.ac.nz Subject: [nznog] Re: DiscountDomains Apparently from their support they have no access to any systems as its all offline so likely they cant access their emails at the moment either     From: Christopher Hawker Sent: Friday, September 29, 2023 11:56 AM To: Mark Foster ; nznog(a)list.waikato.ac.nz Subject: [nznog] Re: DiscountDomains   If people have domains they need to urgently manage, it may be possible to e-mail their support team and request an EPP/UDAI code to move these to an alternate provider, where one can then change their nameservers to an alternate provider (*cough* Cloudflare *cough​​*)... They will still have access to login to their registry portal to manually process these requests, regardless of their DNS system status. Be persistent.   If you ask for a code, they have to give you a code. I'm aware this is made mandatory by DNC NZ for the .nz ccTLD, however for gTLDs it may be more of a challenge.   Regards, Christopher H. From: Mark Foster Sent: Friday, September 29, 2023 8:43 AM To: nznog(a)list.waikato.ac.nz Subject: [nznog] Re: DiscountDomains   Their Network Status Message https://www.discountdomains.co.nz/network-status has finally had an update in the last hour. Basically says 'aware, investigating'. But there's a whole boatload of important infrastructure down and unreachable right now, and a lot of very anxious customers waiting for further information. Mark.     On 29/09/2023 11:30 am, Craig Whitmore wrote: There is a discussion on :   geekzone.co.nz     But it's all third party .   Thanks     On Sep 29, 2023, at 11:03 AM, Shane Langley wrote:  Morning,   Just wondering if anyone from DD is on here? Am curious what’s happened to their nameservers today as theres no updates on the network status page but all domains are giving SERVFAIL errors   Thanks   _______________________________________________ NZNOG mailing list -- nznog(a)list.waikato.ac.nz To unsubscribe send an email to nznog-leave(a)list.waikato.ac.nz _______________________________________________ NZNOG mailing list -- nznog(a)list.waikato.ac.nz To unsubscribe send an email to nznog-leave(a)list.waikato.ac.nz

Nope, they have been incredibly quiet since that -----Original Message----- From: Criggie Sent: Friday, October 20, 2023 12:44 PM To: Craig Whitmore Cc: nznog(a)list.waikato.ac.nz Subject: [nznog] Re: DiscountDomains

On Sep 29, 2023, at 11:03 AM, Shane Langley wrote: Just wondering if anyone from DD is on here? Am curious what’s happened to their nameservers today as theres no updates on the network status page but all domains are giving SERVFAIL errors

Craig Whitmore wrote:

There is a discussion on : geekzone.co.nz But it's all third party .

Did anyone ever get any kind of RCA or explanation of what went wrong at DD that day, three weeks ago? Their web site simply says its fixed, without detail. _______________________________________________ NZNOG mailing list -- nznog(a)list.waikato.ac.nz To unsubscribe send an email to nznog-leave(a)list.waikato.ac.nz