Thanks Simon Ray Taylor Taylor Communications mailto:ray(a)ruralkiwi.com ray(a)ruralkiwi.com Ph 021-483-280 Network status 06-929-9082 Description: header_logo From: Simon Green [mailto:simon(a)simongreen.net] Sent: Tuesday, 18 February 2014 5:06 p.m. To: Ray Taylor; nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Vocus Contact On 18/02/14 14:02, Ray Taylor wrote: Have we someone here within Vocus? I have an issue with our ip range not being routed correctly through vocus' network. http://www.nznog.org/noc-list

I¹ll take this opportunity to remind everyone about the NOC List which is on the site. I think there¹s one update I still have to get around to, but drop an email to info(a)nznog.org if you have any updates you want me to carry out.

I just had a quick look thru it and I suggest all he ISPs have a look and update their details on it.. :-) It looks quite wrong in a number of places (including myself) knowing of with how people move between Jobs. Thanks Craig

I didn't do that - never spoken to vocus before. It looks like the issue may be with how our upstream or their upstream advertises our ip addresses and asn on our behalf, so its being sorted. The guy at vocus responded pretty fast so its quite good to see that. Normally I wouldn't bother approaching the general "contact desk" of an isp as the frontline staff wouldn't have a clue what I am talking about and we are not their customer. But good to be able to get it sorted. Ray Taylor Taylor Communications mailto:ray(a)ruralkiwi.com ray(a)ruralkiwi.com Ph 021-483-280 Network status 06-929-9082 Description: header_logo From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of Mark Foster Sent: Tuesday, 18 February 2014 5:49 p.m. To: nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Vocus Contact Just curious; Did you try their official 'Contact Us' info on their website before posting to NZNOG? http://www.vocus.co.nz/contact-us/ (Found by Googling for 'Vocus NZ Contact'. My experience with Vocus support has always been pretty good. There's a phone number for their NOC right there on the page. Mark. (One assumes that posting to an open forum such as this would usually be a last-resort, or appropriate for some other reason (such as wider impacts to multiple network operators). On 18/02/2014 5:02 p.m., Ray Taylor wrote: Have we someone here within Vocus? I have an issue with our ip range not being routed correctly through vocus' network. Thanks. Ray Taylor Taylor Communications ray(a)ruralkiwi.com Ph 021-483-280 Network status 06-929-9082 Description: header_logo _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog